Customer Service Team Leader jobs in Florence, AL

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Leader - 2012
  • MAPCO EXPRESS, INC.
  • Parsons, TN PART_TIME
  • The MAPCO team of more than 3,200 dedicated employees with a strong commitment in customer service delivers Convenience You Can TRUST® in 345 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Virginia, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services. Customers can refresh and recharge with freshly-brewed coffee, packaged snacks and drinks, high quality fuel and special deals through the industry leading MAPCO MY Reward$ loyalty program. MAPCO and its subsidiaries also operate a fuel logistics business comprised of more than 100 tankers and a fuel wholesale and fleet group serving over 125 accounts. Since November of 2016, the organization has been owned by COPEC, a South American-based retail company.

     

    Customer Service Leader Opportunity

    Position Responsibilities:
    - Meet company customer service standards.
    - Follow company cash control policies and procedures.
    - Adhere to all laws and regulations regarding the sale of any government regulated products and services.
    - Obey company and health department safety guidelines for food preparation.
    - Detail cleaning of store interior and exterior according to company standards.
    - Stock and rotate products including coolers and/or freezers.
    - Complete training activities and pass minimum job performance standards.
    - Follow company general rules of conduct and code of ethics.
    - Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
    - Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
    - Other duties as assigned.

    Core Competencies:

    Time Management
    - Value time and use your time effectively and efficiently.
    - Concentrate your efforts on the more important priorities and can attend to a broader range of activities.
    - Get more done in less time than others.
    Action Oriented
    - Enjoy working hard and seize more opportunities than others.
    - Not fearful of acting with a minimum of planning.
    Customer Focus
    - Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
    - Get first-hand customer information and use it for improvements in products and services.
    Determination
    - Pursue everything with energy, drive, and a need to finish.
    - Seldom give up before finishing, especially in the face of resistance or setbacks.

    Essential Functions
    Standing/Walking 50%
    Lifting up to 40 pounds 10%
    Bending 10%
    Sitting 10%
    Squatting/Stooping 5%
    Climbing 5%
    Reaching 10%
    Capable of working in a fast-paced environment that requires being on your feet for an extended period of time.

    Travel Requirements- 0 overnight stays per year
    Handle Hazardous Materials- 5%

    Educational Qualifications and Experience:
    - Customer service experience desired
    - Ability to perform multiple tasks at one time
    - Read, understand, and speak English at an eighth grade level
    - Comprehend and perform basic math skills
    - Understand, comprehend, and perform basic computer and point-of-sale skills

     

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.

  • 1 Day Ago

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Service team leader
  • Sprint Mart
  • Tuscumbia, AL FULL_TIME
  • Definition of Food Service Cat;1. All food products that are prepared and sold in the store2. All prepacked food products supplied by vendors and are sold in the store.3. The Best Bean Coffee Program ...
  • 24 Days Ago

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Team Leader Food Service - SM #40
  • Sprint Mart
  • Tuscumbia, AL FULL_TIME
  • Definition of Food Service Cat; 1. All food products that are prepared and sold in the store 2. All prepacked food products supplied by vendors and are sold in the store. 3. The Best Bean Coffee Progr...
  • 11 Days Ago

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Team Leader Food Service - SM #40
  • VICTORY MARKETING, LLC
  • Tuscumbia, AL FULL_TIME
  • Definition of Food Service Cat;1. All food products that are prepared and sold in the store 2. All prepacked food products supplied by vendors and are sold in the store. 3. The Best Bean Coffee Progra...
  • 1 Day Ago

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Team Leader
  • H&R Block
  • Parsons, TN FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 21 Days Ago

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Team Leader
  • Tractor Supply Company
  • Corinth, MS FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 22 Days Ago

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0 Customer Service Team Leader jobs found in Florence, AL area

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Customer Service Representative-2407
  • Checkngo
  • Muscle Shoals, AL
  • Customer Service Representative-2407 page is loaded **Customer Service Representative-2407** **Customer Service Represen...
  • 3/29/2024 12:00:00 AM

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Mobile Associate - Retail Sales
  • T-Mobile
  • Lawrenceburg, TN
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Florence, AL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Mobile Associate - Retail Sales
  • Metropcs
  • Florence, AL
  • **Retail** **Mobile Associate Retail Sales** At T-Mobile, we strongly encourage everyone, including people of color, vet...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Athens, AL
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Athens, AL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Member Services Representative - Part Time - Florence
  • Taymax Group
  • Florence, AL
  • Florence 1518 Florence Blvd, Florence, AL 35630, United States of America Pay : $10.00 - $10.50 It's fun to work in a co...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative/Account Management
  • Graphic Packaging International Inc.
  • Lawrenceburg, TN
  • Customer Service Representative/Account Management Tracking Code 13458-159 Job Description As a result of significant gr...
  • 3/26/2024 12:00:00 AM

Florence is a city in, and the county seat of, Lauderdale County, Alabama, United States, in the state's northwest corner. According to the 2010 census, the city's population was 39,319. Florence is the largest and principal city of the Florence-Muscle Shoals Metropolitan Statistical Area (which includes Muscle Shoals, Sheffield, and Tuscumbia metropolitan areas in Colbert and Lauderdale counties). Florence is considered northwestern Alabama's primary economic hub. Annual tourism events include the W. C. Handy Music Festival in the summer and the Renaissance Faire in the fall. Landmarks in Flo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$49,275 to $64,534
Florence, Alabama area prices
were up 1.3% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020