Customer Service Team Leader jobs in Grand Rapids, MI
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Team Leader (2nd Shift)
- Talent Acquisition Team
-
Caledonia, MI
FULL_TIME
- Purpose of the Role: The Purpose of the job is to help support the production floor and the operators to be successful at their job every day. Remove roadblocks and obstacles that prevent Operators from meeting their daily production goals by standardizing work content and being available to support. In This Position, You Will Have the Opportunity to: Build cross functional relationships and assist with employee engagement activities Follow up with all team members in proper time frames Ensures team production team has materials, tools, and resources to attain targets Solve conflicts when they occur and document them. Escalate to supervisor for support Inspect raw material, assembles, packages, and inspects products to ensure product meets quality criteria Working on production lines as required Help ensure Production Metrics are met daily and hold employees accountable for: Scrap Productivity Quality Safety Utilizes IFS and helps follow priorities in the dispatch list as daily and weekly scheduled Creates roster to staff lines and ensures employees are cross trained Assist in training new operators in production and that trainers are properly documenting training Work with planner when material shortage occurs to reschedule run when necessary Assist in managing hourly production labor Assist with developing short term and long-term employee counts Ensure employees and work environment are in a safe state at all times Help manage machine downtime by allocation of labor to other areas Support Production Assistants in managing IFS transactions and data collecting such as quality checks and changeovers Verify final counts on paperwork are correct Verify line clearances are complete and correct Identify and communicate to QA nonconforming product Assist in closing shop orders to keep product releasing Help investigate safety incidents within 24 hours when required Participate in corrective action and complaint investigation meetings as needed. Participate in continuous improvement events as requested Gives feedback on performance reviews for production employees Assist with corrective action write ups as appropriate within a timely manner Assist with shift and area communication meetings as needed for: Shift transition meetings daily priorities Employee events Continuous improvement events Quality alerts Safety alerts What You Need to Succeed in This Position High School Diploma or General Education Degree (GED) One to three months related experience and/or training Strong leadership skills; able to motivate and create engaged teams Professional, respectful, fair, and consistent Display developed interpersonal skills: leadership, team orientation, ability to communicate at all levels Able to lead team in problem solving root cause analysis and implement effective corrective actions Must be detail oriented and have strong drive and a sense of urgency to resolve issues Must be flexible and adaptable to make effective decisions and maintain effectiveness under changing circumstances and priorities Excellent computer skills including but not limited to Microsoft Office Suite and ERP systems Demonstrated mathematical skills to work with concepts such as probability, statistical inference, and geometry. Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations Strong planning and organizational skills Maintain 5S standards on a daily basis Overtime and weekend work frequently required PHYSICAL REQUIREMENTS: NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms Frequently required to stand, sit, and talk or hear Must be able to frequently lift and/or move up to 25 pounds Occasionally lift and/or move up to 80 pounds Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- 27 Days Ago
Customer Service Team Member
- Mister Car Wash
-
Grand Rapids, MI
PART_TIME
- Customer Service Team Member Starting at $15- $17 / HR TIPS (tips are an additional $1.50-$3.00/hr on average!) Come work for us! We’re currently seeking a Guest Service Specialist. WHAT YOU WILL DO: ...
- Just Posted
Customer Service Team Member
- Mister Car Wash
-
Center, MI
PART_TIME
- Customer Service Team Member Starting at $15- $17 / HR TIPS (tips are an additional $1.50-$3.00/hr on average!) Come work for us! We’re currently seeking a Guest Service Specialist. WHAT YOU WILL DO: ...
- 4 Days Ago
Team Member/Customer Service
- Nathan Smith State Farm
-
Grand Rapids, MI
FULL_TIME
- Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career f...
- 25 Days Ago
Distribution Center Team Leader (3rd shift)
- Talent Acquisition Team
-
Caledonia, MI
FULL_TIME
- Location: Caledonia, MI Reports To: Distribution Center Supervisor Are you ready to be part of a dynamic team that values excellence, teamwork, and making a difference? Aspen Surgical is seeking a mot...
- 1 Day Ago
Distribution Center Team Leader (2nd shift)
- Talent Acquisition Team
-
Caledonia, MI
FULL_TIME
- Location: Caledonia, MI Reports To: Distribution Center Supervisor Are you ready to be part of a dynamic team that values excellence, teamwork, and making a difference? Aspen Surgical is seeking a mot...
- 1 Day Ago
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0 Customer Service Team Leader jobs found in Grand Rapids, MI area
Greeter
- Walmart
-
Wyoming, MI
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Client Success Specialist, Michigan or Texas
- Sitelogiq Inc.
-
Grand Rapids, MI
- Client Success Specialist, Michigan or Texas Job Category : Sales SupportRequisition Number : CLIEN002256Apply nowPosted...
- 4/24/2024 12:00:00 AM
Customer Service Specialist
- Axios Professional Recruitment
-
Grand Rapids, MI
- Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Speci...
- 4/23/2024 12:00:00 AM
Manager, Customer Service
- D&W Fresh Market
-
Grand Rapids, MI
- At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our sup...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Axios Professional Recruitment
-
Grand Rapids, MI
- Job Title: Customer Service Representative (Wholesale Distribution) Axios Professional Recruitment About Us: Axios Profe...
- 4/22/2024 12:00:00 AM
Client Service Specialist
- Axios Professional Recruitment
-
Grand Rapids, MI
- Job Description Job Description Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an ex...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Berkshire Production Supply
-
Grand Rapids, MI
- Job Description PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors ...
- 4/21/2024 12:00:00 AM
Client Experience Administrator
- Drake & Associates, LLC
-
Grand Rapids, MI
- Client Experience Administrator Do you have a passion for delivering superior customer service while being a key player ...
- 4/21/2024 12:00:00 AM
About Grand Rapids, Michigan
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County.
A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$55,576 to $72,789
Grand Rapids, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020