Customer Service Team Leader jobs in Greenville, MS

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Team Leader jobs

V
Team Leader Food Service - SM #4109
  • VICTORY MARKETING, LLC
  • Grenada, MS FULL_TIME

  •  

    Definition of Food Service Cat;1. All food products that are prepared and sold in the store
     2. All prepacked food products supplied by vendors and are sold in the store.
     3. The Best Bean Coffee Program including all the hot beverages prepared in the store
     4. All fountain programs dispensed through fountain machines
     5. Additional beverage programs that are self serving for customers.
     6. Prep areas, cooler and refrigeration storage of food, as well as shelf storage of unfrozen product.
    Required Skills, 1. Have an outgoing personality
    Abilities, Characteristics2. Possess leadership skills to develop store employees to effectively adopt food sales and service
     3. Able to effectively communicate verbally and in writing in English
     4. Able to work in a team with senior executives as well as Team Members
     5. Be able to train employees on new food service procedures and sales programs
     6. Honest and dependable
     7. Able to lead others through exemplary work habits.
     8. Demonstrate good judgment.
     9. Able to effectively coomunicate development plans to management to co-workers..
     10. Must be Servsafe certified or become certifed within 6 months
     11. Have collective leadership style and skills with "big picture" vision.
     12. Establish and maintain brand standards, and develop market plans
     13. Have above average initiative to research and recommend plans to expand the food service category
     14. Negotiate contracts and pricing with vendors and suppliers
     15. Effectively communicate development plans and monitor progress and results
    Responsibilities1. Identify store food service potential, and what is appropriate for each store
    All these duties are done2. Ensure a safe and clean food service area for the customer
    through constant3. Recommend product lines, the promotion of specials and monitor the implemetation of the programs with DLs 
    communication with RLs and DLs4. Reinforce company customer service standards
     5. Develop all Team Members to have knowledge on food service standards and procedures
     6. Constantly monitor the presentation of food in the stores
     7. Constantly monitor the quality of the food products sold in stores
     8. Monitor competitive prices and products and recommend programs to the food service program
     9. Help identify store strengths and weaknesses in food service.
     10. Offer solutions to Region Leaders and District Leaders on store problems related to food service.
     11. Organize and prioritize promotions and products in the food service division
     12. Negotiate with vendors on equipment needs, products and special programs and promotions
     13. Meet on a regular basis with RLs and DLs to discuss current programs and future promotions
    Responsibilities1. Be dependable
    to Co-Workers2. Is available during all scheduled shifts to assist stores with food service issues
     3. Work closely with District Leaders, Team Leaders and Team Members on food service matters
     4. Is a constant Help and Go-to person for all food service queries
     5. Demonstrate a working knowledge of Company policies.
     6. Provide positive direction to others.
     7. Control all training of the food service operation in stores
     8. Maintain a positive, cooperative attitude
    Responsibilities1. Report all incidents, problems or concerns to RLs and DLs
    to Management2. Communicate with vendors on all food service issues
     3. Follow all loss prevention policies at all times
     4. Work closely with RLs and DL on all food service promotions and problems in stores
     5. Be an integral part of the Sprint Mart Leadership Team
     6. Follow directions and instructions given by management
     7. Involved in regional, departmental, and corporate strategies for the company as a whole
    Responsibilities1. Keep up to date with all legal and food service standards and procedures
    to the Company2. Insure all stores are in compliance with all laws and ordinances pertaining to food service
     3. Wear appropriate business attire and the proper Sprint Mart uniform when representing the company
     4. Attend food service training classes to keep up to date on all food service standards
     5. Represent the company to vendors and at scheduled meetings
     6. Accomplish goals agreed to with management
     7. Upholds all company policies and procedures
  • 3 Days Ago
Apply this Job
V
Team Leader Food Service - SM #4145
  • VICTORY MARKETING, LLC
  • Grenada, MS FULL_TIME
  • Definition of Food Service Cat;1. All food products that are prepared and sold in the store 2. All prepacked food products supplied by vendors and are sold in the store. 3. The Best Bean Coffee Progra...
  • 3 Days Ago
Apply this Job
C
Team Leader
  • Carrols Corporation
  • Indianola, MS FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 22 Days Ago
Apply this Job
B
Team Leader
  • Burger King
  • Indianola, MS FULL_TIME
  • Team Member Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-p...
  • 22 Days Ago
Apply this Job
H
Customer Service Representative - State Farm Agent Team Member
  • Hart Kittle - State Farm Agent
  • Greenwood, MS FULL_TIME
  • ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Hart Kittle - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce t...
  • 1 Month Ago
Apply this Job
W
Team Member | KFC | TacoBell
  • West Quality Food Service, Inc.
  • Greenwood, MS FULL_TIME
  • Join the West Quality KFC/TACO BELL family and find a great career. This is a place where great people work together. As a Team Member at West Quality, you have the most important job in our company. ...
  • 1 Month Ago
Apply this Job
View All Customer Service Team Leader Jobs
Salary Company Skills Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills Job Openings

0 Customer Service Team Leader jobs found in Greenville, MS area

C
Customer Advocate
  • Community Choice Financial Family of Brands
  • Indianola, MS
  • Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
  • 4/18/2024 12:00:00 AM
Apply this job
C
Customer Advocate
  • Community Choice Financial Family of Brands
  • Indianola, MS
  • Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
  • 4/18/2024 12:00:00 AM
Apply this job
K
Restaurant General Manager
  • KFC
  • Greenville, MS
  • We Need Managers Like "U" Join our family today! When you join the KFC Brand, you join our Family! Our KFC Family takes ...
  • 4/18/2024 12:00:00 AM
Apply this job
O
Medical Screener
  • Octapharma
  • Greenville, MS
  • Want to Expand your career-development potential, your ability to help donors and patients, and your access to professio...
  • 4/18/2024 12:00:00 AM
Apply this job
O
Phlebotomist
  • Octapharma
  • Greenville, MS
  • Want to Expand your career-development potential, your ability to help donors and patients, and your access to professio...
  • 4/18/2024 12:00:00 AM
Apply this job
S
FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Greenville, MS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/16/2024 12:00:00 AM
Apply this job
W
Greeter
  • Walmart
  • Greenville, MS
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/14/2024 12:00:00 AM
Apply this job
C
Customer Advocate
  • Community Choice Financial Family of Brands
  • Indianola, MS
  • Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
  • 2/13/2024 12:00:00 AM
Apply this job
View All Customer Service Team Leader Jobs

About Greenville, Mississippi

Greenville is a city in, and the county seat of, Washington County, Mississippi, United States. The population was 34,400 at the 2010 census. It is located in the area of historic cotton plantations and culture known as the Mississippi Delta. Greenville is located on the eastern bank of Lake Ferguson, an oxbow lake left from an old channel of the Mississippi River. One floating casino is located on the lake near the downtown area known as the Trop Casino Greenville, with a second just west of the city near the Greenville Bridge known as Harlow's Casino Resort. Chicago Mill and Lumber Co. oper...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$50,935 to $66,711
Greenville, Mississippi area prices
were up 1.2% from a year ago
View detail

What does a Customer Service Team Leader do?

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020