Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Position Overview : The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant.
The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and / or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation.
The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager / Assistant Manager when necessary.
Key Areas of Responsibility :
All other duties as assigned by management.
Job Type : Hourly
Education : High School Diploma or equivalent
Last updated : 2024-04-23
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