Customer Service Team Leader jobs in Louisville, KY

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Leader
  • Venanpri Group
  • Louisville, KY OTHER
  • We are looking for a Customer Service Representative Team Lead to work at our new Distribution Center in Louisville, KY. This is an exciting opportunity to be a part of our continued growth at Corona Tools!

    This role will be on-site in the Louisville, KY area.

    Essential Functions:

    • Oversees a team of customer service representatives, providing guidance, training, and support to ensure exceptional service.
    • Develops and implements customer service policies and procedures to enhance efficiency and customer satisfaction.
    • Collaborates with cross-functional teams to address escalated customer issues and provide timely resolutions.
    • Conducts regular team meetings to communicate updates, share best practices, and foster a positive work environment.
    • Analyzes customer service metrics and KPIs to identify areas for improvement and implement strategies for enhancement.
    • Serves as a point of contact for key accounts, building and maintaining strong relationships with customers.
    • Implements training programs for new hires and ongoing development for existing team members.
    • Provides advanced customer support, handling complex inquiries and resolving escalated issues.
    • Assists in the development of training materials and conduct training sessions for new customer service representatives.
    • Collaborates with product development team to provide customer feedback and insights for product improvement.
    • Contributes to the creation of a knowledge base to empower the team with accurate information on landscape tools.
    • Maintains customer satisfaction levels and ensures repeat business.
    • Follows all safety policies and procedures.
    • Attends training classes as required to stay up to date on new landscape tools and industry trends.
    • Other duties may be assigned.

    Required Knowledge, Skills, and Abilities:

    • High school diploma or general education degree (GED).
    • 7 years of Customer Service experience with a minimum of 1 year experience in a lead or supervisory position.
    • Knowledge and understanding of EDI.
    • BPCS experience.
    • Proficient in CRM software and order processing systems.
    • Ability to lead a team of customer service representatives.
    • Strong problem-solving and conflict resolution skills.
    • Excellent verbal and written communication skills.
    • Proficiency with Microsoft Office suite (Outlook, Teams, Word, Excel, etc.).
    • Ability to work in an office setting within a distribution center five (5) days per week.
    • Bilingual preferred (English and Spanish)

    Benefits

    • Medical, dental, vision, accident, and critical illness plans are available for enrollment.
    • Company paid life insurance and AD&D, Employee Assistance Program, and disability insurance.
    • 401k retirement program with 4% company match after 6 months of employment.
    • Paid time off and 10 paid holidays with 9 designated by company and 1 floater.

    About Corona

    Founded in the 1920s, Corona, Inc. is a leader in the marketing and manufacturing of professional and consumer tools for the lawn and garden, landscape, irrigation, construction and agriculture markets. With a retail and distribution network that extends throughout the United States and Canada, Corona's proven designs, quality manufacturing processes and unparalleled customer service make it the best choice in tools for contractors, agricultural professionals and avid gardeners alike. When there's work to be done, there’s no doubt about the name on the tool – CORONA®.

    Corona is committed to a diverse and inclusive workplace. Corona is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

  • 3 Days Ago

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Crew Leader
  • Team Fishel
  • Louisville, KY FULL_TIME
  • Who is Team Fishel? Since 1936, we’ve been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do. We’re industry professionals driven by hi...
  • 21 Days Ago

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Customer Service Team Member
  • Haymarket
  • Louisville, KY FULL_TIME
  • Haymarket is committed to culinary excellence, world-class hospitality, and quality farm-to-table foods. This commitment drives everything we do, from building vibrant ecosystems to giving back to the...
  • 10 Days Ago

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Chief Customer Service Consultant
  • Vehicle Service Group LLC
  • Madison, IN FULL_TIME
  • Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifti...
  • 16 Days Ago

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Retail Team Member - 2nd Shift
  • Sudden Service
  • Franklin, KY FULL_TIME
  • Description At Sudden Service, we are a part of your community and for hundreds of local workers; we are a first job, a fresh start, and a future career path.Sudden Service is continuing to build out ...
  • 8 Days Ago

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Retail Team Member - 1st Shift
  • Sudden Service
  • Franklin, KY FULL_TIME
  • Description At Sudden Service, we are a part of your community and for hundreds of local workers; we are a first job, a fresh start, and a future career path.Sudden Service is continuing to build out ...
  • 12 Days Ago

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0 Customer Service Team Leader jobs found in Louisville, KY area

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Patient Assistance Care Coordinator
  • PharmaCord
  • Jeffersonville, IN
  • Job Description Job Description A typical day in the life of a Patient Assistance Care Coordinator will include the foll...
  • 3/28/2024 12:00:00 AM

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Supervisor, Healthcare Customer Service
  • PharmaCord
  • Jeffersonville, IN
  • Job Description Job Description When you join the team as a Supervisor, you'll have the opportunity to make a difference...
  • 3/28/2024 12:00:00 AM

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Retail Loss Prevention Customer Service Associate
  • The TJX Companies, Inc.
  • Louisville, KY
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same com...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Jeffersonville, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Advocate
  • Heartland Hire
  • Jeffersonville, IN
  • Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers a...
  • 3/27/2024 12:00:00 AM

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Client Relations Specialist
  • Signature Countertops Inc
  • Jeffersonville, IN
  • Job Description Job Description Signature Countertops is looking for a candidate that is detail oriented with exceptiona...
  • 3/27/2024 12:00:00 AM

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Overnight Valet Parking Attendant - Louisville, KY
  • Parking Management Company
  • Louisville, KY
  • Job Details Job Location Louisville KY - Louisville, KY Position Type Full Time / Part Time Education Level None Travel ...
  • 3/26/2024 12:00:00 AM

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Patient Coordinator
  • John Kenyon Eye Center
  • Louisville, KY
  • A Front Office Specialist/ Patient Coordinator is trained to act as the first point of contact for our patients where th...
  • 3/24/2024 12:00:00 AM

Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water. Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$54,243 to $71,041
Louisville, Kentucky area prices
were up 1.2% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020