Customer Service Team Leader jobs in Manchester, NH
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Representative & Operations Trainee
- The Recruiting Team
-
Manchester, NH
FULL_TIME
- Position Summary: The primary function of a customer service representative and operations trainee is to provide exceptional customer service to all customers and employees, and to learn all functional areas necessary to operate and manage a given branch. These functional areas will range from purchasing and inventory to basic accounting and billing, office administrative duties and general maintenance. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities: Ensure over the phone, face to face and or written communications with customers representing the company’s culture, values and practices. Greet customers warmly and determine problems, orders or other reason for calling. Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional product and sales information. Take orders at the sales counter and or over the phone. Ability to use company computer systems for order entry. Complete sales orders and tender cash sales. Develop product knowledge to assist customers with purchases. Ensure showroom is clean and properly stocked. Maintain appropriate inventory levels in the yard, controlling shrinkage and damaged inventory. Assist with inventory management, control shrinkage, monthly cycle counting and close out procedures. Oversee that all delivery personnel adhere to OSHA and GMS policies while working in the warehouse and at the jobsite. Oversee the cleanliness and maintenance of warehouse and yard areas. Always maintain open and clear lines of communication with customers, informing them of any issues related to their order & delivery if they should arise. Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued. Work closely with the Operation or Warehouse Manager to direct the activities that concern delivery, warehouse and facilities. Assist with safety training and perform weekly and monthly management safety reviews. Work closely with the operations and related dispatch technology to assign and schedule materials to appropriate trucks to optimize delivery efficiencies. Verify order accuracies by examining invoices and confirming truck loads match while following OSHA & DOT safety and compliance guidelines for transportation. Maintain receiving, warehouse and distribution operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures Basic Qualifications: Minimum of 3 years of related work experience or Bachelor’s Degree Strong Microsoft office skills Be a team player, demonstrate attention to detail and have good organizational skills. Bilingual is a plus Exceptional computer skills Core Competencies: Ability to self-manage, show initiative and be proactive Communicate professionally, both verbally and in writing to coworkers and customers Physical Requirements: Must be able to remain in a stationary position in an office environment 70% of the time. Occasionally will move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in. these situations. Constantly working in office environment Required Cognitive Skills: Must be able to problem solve and prioritize tasks. Must be able to manage stress depending on deadlines and ongoing projects. Must be able to multitask. Must be able to receive and analyze information. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement and initiative. Benefits & Perks: Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs This job description is subject to change at any time. EQUAL OPPORTUNITY EMPLOYER Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
- 29 Days Ago
Service Leader
- CHIPOTLE
-
Keene, NH
OTHER
- Service Leader (24013914)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our re...
- 1 Month Ago
Customer Service Representative - State Farm Agent Team Member
- Christopher Murray - State Farm Agent
-
Manchester, NH
FULL_TIME
- Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
- 5 Days Ago
Customer Service Representative - State Farm Agent Team Member
- Eduardo Ibanez - State Farm Agent
-
Manchester, NH
FULL_TIME
- Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an ...
- 1 Month Ago
Customer Service Representative - State Farm Agent Team Member
- Craig Vickers - State Farm Agent
-
Keene, NH
FULL_TIME
- Position Overview State Farm Insurance Agent located in Keene, NH is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Craig Vickers - State Farm Ag...
- 1 Month Ago
Associate Team Leader
- H&R Block
-
Manchester, NH
FULL_TIME
- At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
- 1 Month Ago
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0 Customer Service Team Leader jobs found in Manchester, NH area
Guest Service Associate/Cashier Overnight - Alltown Fresh
- Global Partners
-
Manchester, NH
- Job Description: Now Hiring for Guest Service Overnight Associates – Full-time and/or Part-time About Global Partners LP...
- 5/13/2024 12:00:00 AM
Customer Service Team Leader
- Hubbell Lighting Inc
-
Manchester, NH
- **Customer Service Team Leader** **Location:** Manchester, NH, US, 03109-5311 **Position Overview** As part of a world-c...
- 5/12/2024 12:00:00 AM
Front Desk Supervisor/Customer Service - Hilton
- Hilton
-
Manchester, NH
- Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front...
- 5/12/2024 12:00:00 AM
Customer Service Representative - 1st Shift
- GXO
-
Manchester, NH
- Logistics at full potential. At GXO, were constantly looking for talented individuals at all levels who can deliver the ...
- 5/12/2024 12:00:00 AM
Customer Service Rep/Lead Generation
- CCA Global Partners
-
Manchester, NH
- Job Description Job Description Building a better world! That’s what we do here at CCA Global Partners. We bring family-...
- 5/12/2024 12:00:00 AM
Customer Relations Specialist
- Orkin
-
Manchester, NH
- Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to ...
- 5/11/2024 12:00:00 AM
Reservation Specialist (REMOTE)
- Feyer&Associates
-
Manchester, NH
- We are seeking a detail-oriented and dedicated Remote Reservation Specialist to join our team. As a Remote Reservation S...
- 5/9/2024 12:00:00 AM
Electronics Technician
- Marathon Staffing
-
Amherst, NH
- Now Hiring Electronics Technician in Amherst, NH! The individual in this position supports the returned materials proces...
- 4/26/2024 12:00:00 AM
About Manchester, New Hampshire
Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721.
Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$58,822 to $77,045
Manchester, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020