Customer Service Team Leader jobs in Monroe, LA
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- Customer Service Professionals
-
El Dorado, AR
FULL_TIME
-
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- 27 Days Ago
- Whataburger
-
El Dorado, AR
FULL_TIME
- We are still family-owned and operated and everyone who works at Whataburger is considered a "Family Member." We hire people we believe in, we train them for success and we help them build careers tha...
- 16 Days Ago
- McAlister's Deli
-
West Monroe, LA
FULL_TIME
- Overall responsibility: The Restaurant Shift Leader contributes to the success of McAlister's Corporation through assisting in the daily operations of the restaurant. The Shift Leader's responsibility...
- 16 Days Ago
- Starboard - McAlister's Deli Franchisee
-
West Monroe, LA
FULL_TIME
- Overall responsibility The Restaurant Shift Leader contributes to the success of McAlister’s Corporation through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility ...
- 18 Days Ago
- Double H Burger Company
-
El Dorado, AR
FULL_TIME
- We are still family-owned and operated and everyone who works at Whataburger is considered a "Family Member." We hire people we believe in, we train them for success and we help them build careers tha...
- 8 Days Ago
- McAlister's Deli
-
Monroe, LA
FULL_TIME
- Overall responsibility: The Restaurant Shift Leader contributes to the success of McAlister’s Corporation through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility...
- 1 Month Ago
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0 Customer Service Team Leader jobs found in Monroe, LA area
About Monroe, Louisiana
were up 1.2% from a year ago