Customer Service Team Leader jobs in Nashville, TN
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
PT Customer Service Leader
- Food Lion
-
Livingston, TN
FULL_TIME
-
Address: USA-TN-Livingston-Hwy 42 Bypass
Store Code: Store 01381 Front End (7222707)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned
QUALIFICATIONS
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 369048_external_USA-TN-Livingston - 1 Day Ago
PT Customer Service Leader
- Food Lion
-
Nashville, TN
FULL_TIME
- Address: USA-TN-Nashville-3636 Bell Rd Store Code: Store 01617 Front End (7227611) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957...
- 1 Day Ago
PT Customer Service Leader
- Food Lion
-
Shelbyville, TN
FULL_TIME
- Address: USA-TN-Shelbyville-219 Colloredo Blvd Store Code: Store 00886 Front End (7216354) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve si...
- 3 Days Ago
PT Customer Service Leader
- Food Lion
-
Cookeville, TN
FULL_TIME
- Address: USA-TN-Cookeville-1245 E Spring St Store Code: Store 00995 Front End (7217812) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since...
- 4 Days Ago
Customer service leader
- MAPCO
-
Cookeville, TN
FULL_TIME
- Job Description Customer Service Leader Opportunity Position Responsibilities : Meet company customer service standards. Follow company cash control policies and procedures. Adhere to all laws and reg...
- 6 Days Ago
Customer Service Team Lead
- GEODIS
-
Lebanon, TN
FULL_TIME
- Customer Service Lead 2nd Shift 4PM-12:30AM The Customer Service Lead is responsible for tracking freight shipments from multiple warehouses to destination via WMS and web-based visibility portal. Lea...
- 21 Days Ago
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0 Customer Service Team Leader jobs found in Nashville, TN area
Floor Lead (Part-time)
- Mejuri
-
Nashville, TN
- Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry th...
- 4/19/2024 12:00:00 AM
Part Time - Retail Customer Service Associate - Ryman Auditorium
- Ryman Hospitality properties Inc
-
Nashville, TN
- Must have weekend availability. * Provides polite and courteous service to all guests. * Provides information about curr...
- 4/19/2024 12:00:00 AM
Event Attendant/Cashier
- SP Plus Corporation
-
Nashville, TN
- Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time...
- 4/19/2024 12:00:00 AM
Full Time - Lead Retail Customer Service Associate - Opry Shop BNA (Nashville Airport)
- Ryman Hospitality properties Inc
-
Nashville, TN
- Rooted in the unparalleled country music history of the Grand Ole Opry, Opry Entertainment Group (OEG) produces multi-pl...
- 4/18/2024 12:00:00 AM
Part Time - Retail Customer Service Associate - Wildhorse Gift Shop
- Ryman Hospitality properties Inc
-
Nashville, TN
- To carry out the company mission of creating authentic, memorable entertainment experiences which inspire people within ...
- 4/18/2024 12:00:00 AM
Complimentary AM Attendant (FT)
- Sheraton Grand Nashville
-
Nashville, TN
- Job Summary: The Complimentary AM Attendant is responsible for providing the highest quality of service possible to gues...
- 4/18/2024 12:00:00 AM
Part Time - Retail Customer Service Associate - Ole Red Nashville
- Ryman Hospitality Properties
-
Nashville, TN
- Job Description The Retail Customer Service Associate provides flawless customer service to guests of Ole Red Nashville....
- 4/16/2024 12:00:00 AM
Valet Attendants - Downtown Nashville's Top Hotels
- Towne Park Ltd.
-
Nashville, TN
- At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a h...
- 4/16/2024 12:00:00 AM
About Nashville, Tennessee
Nashville is the capital and most populous city of the U.S. state of Tennessee. The city is the county seat of Davidson County and is located on the Cumberland River. The city's population ranks 24th in the U.S. According to 2017 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 691,243. The "balance" population, which excludes semi-independent municipalities within Davidson County, was 667,560 in 2017.
Located in northern Middle Tennessee, Nashville is the main core of the largest metropolitan area in Tennessee. The 2017 population of the entire 14-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$53,972 to $70,688
Nashville, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020