Customer Service Team Leader jobs in Nassau, NY
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- Clarke Customer Care
-
Rensselaer, NY
FULL_TIME
-
Are you a hard-working, independent, and mechanically-inclined professional? Are you looking for a stable and satisfying career that pays well? One where you work with both your hands and your mind? If you’re confident, good with people, and like solving problems, we have the career for you.
We are an established, professional company and offer full benefits:
- Family medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off and paid holidays
- Matching 401K
- Access to unlimited overtime
- Bonus opportunities
- Career path
- Paid training
- Potential tuition reimbursement
- Smart phone
- Dispatch from your home with company vehicle
Candidates must:
- Embrace our core values of Leadership, Cohesion and Consistency
- Possess a great attitude and professional appearance
- Want to work in an environment that recognizes and rewards potential
- Enjoy the customer service side of the job to earn the trust and goodwill of sophisticated clientele
- Have a strong work ethic and be driven to deliver exceptional service experiences
- Possess strong interpersonal and communication skills
- Be tech-savvy, as more and more of our work involves computers
- Be detail-oriented, able to follow specific process steps to ensure quality workmanship, and write accurate service notes
- Be a self-starter who is always willing to become an even better technician
- Be able to lift 60 lbs, push 100 lbs, and pull 50 lbs
- Have relevant experience or be willing to receive training
- Pass a full background and drug screen
The Appliance Service Technician role is a full-time position, Monday through Friday, plus one half-day Saturday a month.
- Just Posted
- Talent Acquisition Team at GAT
-
Albany, NY
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
- 20 Days Ago
- Hannaford
-
Albany, NY
FULL_TIME
- Address: USA-NY-Albany-900 Central Ave Store Code: Store 08367 Customer Service (7247902) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still...
- Just Posted
- Hannaford
-
Delmar, NY
FULL_TIME
- Address: USA-NY-Delmar-180 Delaware Avenue Store Code: Store 08339 Customer Service (7246329) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is s...
- Just Posted
- Hannaford Supermarkets
-
Delmar, NY
FULL_TIME
- Address: USA-NY-Delmar-180 Delaware Avenue Store Code: Store 08339 Customer Service (7246329) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is s...
- Just Posted
- Hannaford
-
Hudson, NY
FULL_TIME
- Address: USA-NY-Hudson-32 Route 8 Store Code: Store 08416 MANAGEMENT (7249655) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected ...
- 2 Days Ago
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- Nassau, NY
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0 Customer Service Team Leader jobs found in Nassau, NY area
- Broadview FCU
-
Castleton On Hudson, NY
- If you are ready to join a company that truly cares about its employees, our members, and our community then you have co...
- 4/24/2024 12:00:00 AM
- Innovative Building Products Inc
-
Glenmont, NY
- ** Customer Service Representative** Company: Innovative Surface Solutions Location: Glenmont, NY Type: Full-time Descri...
- 4/24/2024 12:00:00 AM
- Global Partners
-
Old Chatham, NY
- Job Description: Now Hiring for Guest Service Associates – Full-time and/or Part-time About Global Partners LP With near...
- 4/24/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Albany, NY
- Compensation Pay Range: $15.00 - $21.00 The Installer Service Specialist is an experienced and technical parts specialis...
- 4/24/2024 12:00:00 AM
- Travelperk
-
Albany, NY
- **Junior Customer Care Team Leader** Department: Customer Care Location: Barcelona We are TravelPerk: a fast-growing, we...
- 4/22/2024 12:00:00 AM
- Charles Schwab
-
Schodack Landing, NY
- Position Type: Regular Your opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative th...
- 4/22/2024 12:00:00 AM
- Charles Schwab
-
New Baltimore, NY
- Position Type: Regular Your opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative th...
- 4/22/2024 12:00:00 AM
- Syneos Health Careers
-
Albany, NY
- Description You have what it takes: a competitive drive coupled with exceptional sales ability. In this role, you will b...
- 4/20/2024 12:00:00 AM
About Nassau, New York
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