Customer Service Team Leader jobs in New Brunswick, NJ

Who We Are

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities.  Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
 

Description

Summary:
The Customer Service Representative has daily interactions with company customers regarding their accounts and is the first point of contact for orders, problem resolution and all account communications. 

Essential Duties and Responsibilities:

• Talks with customer by phone or in person and receives orders for assigned account(s).
• Supervises assigned account(s).
• Delivers on customer expectations.
• Completed required customer documentation, provides information regarding charges for services requested, communicates changes with accounts and ensures orders and changes are executed. 
• Solicits sale of new or additional services.
• Addresses complaints concerning billing or services rendered; refers escalated issues regarding service failures to applicable departments for investigation.

Education and/or Experience:                          

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Proficiency in the use of computers; MS Office programs

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.  We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support@performanceteam.net.  You may also contact the Human Resources Department by calling 844-447-7878.  Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:
https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf