Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Career Opportunity available with Leader of the Pack Canine Institute, Allentown PA
Leader of the Pack Canine Institute, the Lehigh Valleys premiere full service canine center is seeking a full time Customer Service Representative. Our growth and expansion has created a career opportunity for the right person. The Customer Service Representative is an integral member of our team. Leader of the Pack takes great pride in providing our clients with a fun and safe environment for their dogs. The successful candidate must have a flexible schedule and be willing to work weekends and holidays as necessary. Leader of the Pack is looking for a career minded individual who enjoys a fast paced environment. If you enjoy working with people and dogs then this opportunity may be just right for you.
Candidates for this position will require the following skills:
Preferred candidates for this position will be evaluated on the basis of the following qualifications:
Leader of the Pack Canine Institute offers a comprehensive benefits package that includes flexible schedules, health care, dental and vision coverage, vacation time and sick pay policy, employee discounts, holiday premium pay, overtime availability, as well as advancement opportunities.
Leader of the Pack Canine Institute has openings within several areas of our business. We encourage applicants to discuss all opportuities during their interview to determine the best fit within our company.
Resumes accepted on line at http://www.lopci.com/careers. No phone calls please. Salary commensurate with experience.
Equal Opportunity Employer
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
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Work Location: In person