Customer Service Team Leader jobs in Passaic, NJ
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Service Field Team Leader
- OneTen
-
Brook, NJ
FULL_TIME
-
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
Trane in Pine Brook, NJ is hiring for a Service Field Team Leader to join our organization. In this role you will be responsible for supervising HVAC Field Technicians who repair/retrofit/replace environment comfort systems, utilizing knowledge of air conditioning theory, pipe fitting and mechanical layouts.
Responsibilities:
- Responsible for training and developing HVAC Field Technicians, providing technical advice and offering guidance.
- Assist in scheduling, organizing, and dispatching HVAC Field Technicians. Assist Service Manager with recommendations for hiring/firing of staff.
- Maintain vehicles by keeping record of service manuals, scheduling and completing repair and maintenance services.
- Work with Project Manager to prepare for on-site installations and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work as necessary.
- Evaluate area safety needs/requirements to provide feedback and recommendations to service technicians and assists in the implementation of safety policies, procedures, and training.
- Associate's degree from a two-year college or technical school with a certificate in Heating, Ventilation and Air Conditioning or equivalent combination of education and experience preferred.
- Minimum five (5) years’ experience in HVAC.
- Working knowledge of HVAC products, systems, electronics and pneumatic controls.
- EPA approved Universal Technician Certification.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
- DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
- Must be able to safely and legally operate a vehicle using a seat belt
- Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties
- Must be able to twist the trunk of your body 90 degrees in each direction
- Must be able to squat and touch the floor with both hands
- Must be able to reach your hands over your head
- Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours
- This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs.
- Must be able to safely use a ladder with a 350 lb. total weight limit, while carrying equipment of 50 lbs. or less
- Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal
- Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet
- This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. - 1 Month Ago
Team Member/Customer Service
- Fun Services
-
Totowa, NJ
FULL_TIME
- ```Job Summary```We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional servi...
- 30 Days Ago
TEAM LEADER
- 618 Main Clothing Corp.
-
Paterson, NJ
PART_TIME
- Job Summary: The Team Lead is responsible for supporting the Management Team by demonstrating a Selling Behavior, Floor Leadership and promote a Positive Work environment. ESSENTIAL FUNCTIONS: Assis...
- 5 Days Ago
TEAM LEADER
- 618 Main Clothing Corp.
-
Passaic, NJ
PART_TIME
- Job Summary: The Team Lead is responsible for supporting the Management Team by demonstrating a Selling Behavior, Floor Leadership and promote a Positive Work environment. ESSENTIAL FUNCTIONS: Assis...
- 1 Month Ago
Customer Service Representative - State Farm Agent Team Member
- Liliana Reyes - State Farm Agent
-
Paterson, NJ
FULL_TIME
- Position Overview State Farm Insurance Agent located in Paterson , NJ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Liliana Reyes - State Far...
- 1 Day Ago
Customer Service Representative - State Farm Agent Team Member
- Joe Nachbaur - State Farm Agent
-
Wayne, NJ
FULL_TIME
- Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the...
- 7 Days Ago
Filters
- Current Active Filter
- Passaic, NJ
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Team Leader jobs found in Passaic, NJ area
Customer Service Representative - Work From Home>
- Healthon
-
Passaic, NJ
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Garfield, NJ
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Nutley, NJ
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
Customer Service Team Leader
- AZCO Corp
-
Fairfield, NJ
- Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
- 4/22/2024 12:00:00 AM
Customer Service Associate
- Crate & Barrel
-
New York, NY
- **Customer Service Associate** **Location:** Manhasset, New York As a Customer Service Associate, your patience, good li...
- 4/22/2024 12:00:00 AM
Citizens Branch Manager
- Citizens Financial Group, Inc.
-
Clifton, NJ
- As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspi...
- 4/21/2024 12:00:00 AM
Citizens Branch Manager
- Citizens Financial Group, Inc.
-
Madison, NJ
- As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspi...
- 4/21/2024 12:00:00 AM
Customer Service Representative - Teller
- Ny Community Financial Llc
-
Hasbrouck Heights, NJ
- Job Description Job Description TELLERS / CUSTOMER SERVICE CAREERS Looking for a career close to home? Want to learn how...
- 4/21/2024 12:00:00 AM
About Passaic, New Jersey
According to the United States Census Bureau, the city had a total area of 3.244 square miles (8.401 km2), including 3.146 square miles (8.149 km2) of land and 0.098 square miles (0.253 km2) of water (3.01%).
Unincorporated communities, localities and place names located partially or completely within the city include Davis Bridge and Pleasant Plains.
Passaic's only land border is with neighboring Clifton, which borders Passaic to the north, south, and west. The Passaic River forms the eastern border of Passaic. Four additional neighboring towns in Bergen County immediately across the river fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$65,946 to $86,371
Passaic, New Jersey area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020