Customer Service Team Leader jobs in Pittsburgh, PA

Jordan Jankowski Team of Compass Real Estate is seeking a dedicated and enthusiastic individual to join our team as a Real Estate Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to clients throughout their real estate journey. You should have a background in sales, service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation:

• $85,000-125,000 Expected First-Year Earnings
• Base Salary: $40,000
• Bonus potential
• PTO and paid holidays
• Growth Potential

• Cultivate relationships with sales leads to convert leads into appointments
• Rigorously prospect for new business and follow up with leads in your pipeline
• Achieving productivity, appointment setting, and revenue targets while responding efficiently to customer inquiries (usually in the form of sales leads)
• Primary duties include outbound calling, e-mail communication, coordination and scheduling opportunities, and overall management of the sales pipeline through the sales cycle
• Follow customized scripts to deliver the team value proposition and handle objections most effectively
• Accurately track and report productivity and sales metrics
• Understand and adhere to local, state, and federal laws regarding real estate brokerage services
• Participate in regular training and education requirements
• Serve as the primary point of contact for clients, providing assistance and resolving inquiries via phone, email, and in-person interactions
• Maintain a deep understanding of the real estate market, current listings, and industry trends to effectively address client inquiries
• Schedule appointments, property showings, and coordinate with real estate agents to ensure smooth operations

• Previous work in a customer-facing position
• Passionate about influencing others, building relationships, and team goals and culture
• Exceptional telephone skills—the ability to set and close appointments over the phone and willingness to spend the majority of the workday on the phone
• Enthusiastic, self-motivator with excellent people skills
• Has excellent organizational, time management, and follow-up skills
• Practices memorizing and internalizing scripts for maximum effectiveness
• Is articulate and well-spoken
• Wants more for themselves than just a weekly salary
• Ability to use or quickly learn real estate-specific CRM and marketing/lead technologies
• Exceptional written, verbal, phone, and presentation skills
• Experience with an online Client Relationship Management (CRM) system
• Tech-savvy 
• Passion to hunt (cold-call), educate, and sell
• Determined and not easily intimidated
• Willingness to work hard.
• Comfortable spending the majority of the workday on the phone talking to clients
• Extraordinary people skills and relationship builder
• Problem-solving skills and results-oriented
• Ability to learn and internalize scripts and dialogues
• Organizational and time management skills
• Ambitious with proven ability to succeed
• Learning-based, proactive, and positive attitude
• Teachable Team player
• A real estate license or real estate experience is a plus

Jordan Jankowski, a former MLB player turned successful Pittsburgh real estate agent, delivers consistent wins for his clients backed by his impressive work ethic and unwavering integrity. As a native Pittsburgher, Jordan also offers an impressive network of tradespeople and professionals available to help clients before, during, and after the transaction.

After years as a professional athlete, Jordan has made the transition into real estate. His experience as an athlete has helped him develop the competitive spirit and drive that has been integral to his success as a realtor. As a founding agent of Compass Pittsburgh, Jordan serves buyers and sellers throughout the South Hills area and beyond.