Customer Service Team Leader jobs in Poughkeepsie, NY

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Office Assistant - Customer Service Rep
  • A-Team Comfort Systems
  • Kingston, NY FULL_TIME
  • Are you a master of customer service with a passion for creating exceptional experiences? Join A-Team Comfort Systems as an Office Assistant - Customer Service Rep in Kingston, NY, and become an indispensable part of our thriving family. Our company is renowned for providing top-notch comfort solutions, and we're looking for a star like you to shine with us!

     

    PAY & PERKS

    We believe in valuing our team members, which is why we offer our Office Assistants - Customer Service Reps a competitive pay range of $18 to $24 an hour, along with a host of fantastic perks. Enjoy paid holidays, vacations, and even your birthdays off, ensuring a healthy work-life balance that fuels your productivity and happiness!

     

    ARE YOU A GOOD FIT FOR THIS JOB?

    Picture this: It's a bright Monday morning, and you step into our welcoming office. You're greeted by the friendly buzz of colleagues, energized and ready for the day ahead. As an Office Assistant - Customer Service Rep, you'll be at the heart of our operations, managing appointments, scheduling service calls, and providing seamless communication between clients and vendors.

    Your average day is a dynamic mix of solving customer inquiries, navigating MS Office, and keeping things running smoothly. You'll be the go-to person for our clients and our staff, ensuring they receive the best care and support!

     

    WHAT WE NEED FROM YOU

    • Experience with MS Office
    • Strong computer skills

    Preferred Qualifications:

    • Congeniality under pressure
    • Out bounding experience
    • Dispatch experience

     

    WORK SCHEDULE

    This full-time Office Assistant - Customer Service Rep position typically works between 7:45 AM and 4:15 PM every Monday through Friday.

     

    LEARN ABOUT US

    We have been providing expert plumbing, heating, and AC service in the Hudson Valley since 2004. We are a family-owned business that takes pride in our work and in the long-term relationships that we have established with our customers.

    Why work for us? Our employees enjoy coming to work every day. Imagine being excited to go to work because you genuinely enjoy the people that you work with. Our goal as a company is to create an awesome working environment while supporting our employees to live their best lives.

    We have awesome perks including the random Pizza Friday, paid time off, incentive programs, paid training, and many more benefits that other workplaces don't! We know your family and personal downtime is important which is why we encourage a healthy work-life balance.

     

    READY TO EMBARK ON AN EXCITING JOURNEY WITH A-TEAM COMFORT SYSTEMS?

    Apply today with our initial 3-minute application and be a vital part of our mission to provide unmatched comfort solutions. Your dedication to exceptional customer service will be the driving force behind our continued success. Join our close-knit team, where every day brings a chance to make a difference!

  • 1 Month Ago

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Office Admin - Customer Service Representative
  • A-Team Comfort Systems
  • Kingston, NY FULL_TIME
  • Are you a customer service superstar with a passion for making people smile? A-Team Comfort Systems in Kingston, NY, wants you to become our Office Admin - Customer Service Representative extraordinai...
  • 1 Month Ago

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Customer service leader
  • Hannaford
  • Walden, NY FULL_TIME
  • Address : USA-NY-Walden-76 Oak Street Store Code : Store 08427 CUSTOMER SERVICE (7249827) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still...
  • Just Posted

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Customer service leader
  • Hannaford
  • Kingston, NY FULL_TIME
  • Address : USA-NY-Kingston-1261 Ulster Ave Store Code : Store 08348 Customer Service (7246825) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is s...
  • Just Posted

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Customer service leader
  • Hannaford Supermarkets
  • Highland, NY FULL_TIME
  • Address : USA-NY-Highland-3650 Route 9W Store Code : Store 08341 Customer Service (7246446) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is sti...
  • Just Posted

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PT Customer Service Leader
  • Hannaford
  • Red Hook, NY FULL_TIME
  • Address: USA-NY-Red Hook-35 Hannaford Drive Store Code: Store 08375 Customer Service (7248188) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is ...
  • 2 Days Ago

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0 Customer Service Team Leader jobs found in Poughkeepsie, NY area

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T-Mobile Neighborhood Retailer Sales Associate
  • GP Mobile
  • Poughkeepsie, NY
  • Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer! GP Mobile, is one of the largest Authorized T-M...
  • 4/26/2024 12:00:00 AM

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Hospitality Attendant
  • Shaner Hotel Group
  • Hyde Park, NY
  • Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest ...
  • 4/26/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Wappingers Falls, NY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/25/2024 12:00:00 AM

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Retail Customer Experience Associate, Poughkeepsie Galleria - Full Time
  • Macys
  • Poughkeepsie, NY
  • Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with b...
  • 4/24/2024 12:00:00 AM

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Greeter
  • Walmart
  • Wappingers Falls, NY
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Call Center CSR
  • Manpower
  • Poughkeepsie, NY
  • Our client, in Poughkeepsie NY is seeking Call Center Reps to join their team. As a CSR, you will be part of the. The id...
  • 4/22/2024 12:00:00 AM

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At Your Service Center Associate, Poughkeepsie Galleria - Part Time
  • Macys
  • Poughkeepsie, NY
  • Please note currently this role may not require an in-person interview and if you are selected for this role you will re...
  • 4/22/2024 12:00:00 AM

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Customer Relations Specialist
  • Rollins, Inc.
  • Hyde Park, NY
  • ** Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024832 Showin...
  • 4/22/2024 12:00:00 AM

Poughkeepsie (/pəˈkɪpsi/ pə-KIP-see), officially the City of Poughkeepsie, is a city in the state of New York, United States, which is the county seat of Dutchess County. As of the 2010 census it had a population of 32,736. Poughkeepsie is in the Hudson Valley midway between New York City and Albany, and is part of the New York metropolitan area. The name derives from a word in the Wappinger language, roughly U-puku-ipi-sing, meaning "the reed-covered lodge by the little-water place", referring to a spring or stream feeding into the Hudson River south of the present downtown area. Poughkeepsie...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$61,363 to $80,368
Poughkeepsie, New York area prices
were up 1.5% from a year ago

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We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
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Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020