Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
About Us
TEAM Group was founded in 1982, with headquarters located in Canada. We offer industrial cleaning, facility maintenance, and shutdown services to thousands of clients throughout North America and Asia. Some of the industries we service include automotive, manufacturing and healthcare. We are committed to working with our clients to enhance facility longevity and ignite peak performance throughout the entire life cycle of the site.
We are a people-business with a strong focus on safety. Teamwork guides us to engage and sustain long-term relationships with our employees and customers. We are seeking a dedicated Team Leader to work with our TEAM at our Montgomery, ALlocation!
We Offer
Schedule
Responsibilities
Qualifications
We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: No less than 40 per week
Benefits:
Compensation package:
Experience:
Ability to Commute:
Work Location: In person
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