Customer Service Team Leader jobs in Rochester, NY

Customer Service Representative/Service Dept. Assistant – Part Time

Geneva, NY

Does this sound like a job you would enjoy?

• Serve as our customers' first point of contact coming into our office and the friendly voice on the phone
• Part-time hours (20-30/week.) Monday, Wednesday, Thursday, and Friday, starting at 9 am and ending between 1 and 3 pm. Tuesday begins at 8 am and ends between noon and 2 pm. All hours are dependent on the day's workload and tasks
• Answer phones and check voicemail
• Prepare and post delivery tickets
• Answer customers' general questions about propane
• Data entry
• Prepare contracts for services, leased equipment, propane supply, etc.
• Communicate with other team members to meet our customers' needs
• Accept customer payments over the phone, in person, or through the mail
• Occasionally make trips to the bank or post office
• Keep office areas clean
• Opportunity for growth & advancement for someone eager to learn and take on more responsibilities
• Work for a faith-based business that values and respects its employees
• Possible travel required to PA Corp Office for training. Expenses paid for this travel

Sweetwater Propane, Inc. is seeking a Part-time Customer Service Representative/Service Department Assistant who will be the "Face" of our company and connect with customers in person and over the phone.

Our company is a young, faith-based company that has been steadily growing. We strive to meet the needs of our customers with our team of professionals who use our knowledge, abilities, and resources to enrich the lives of our customers, community, and each other.

Our Ideal Customer Service Representative:

• Experienced: 1-2 years of customer service and administrative experience
• Skilled: Strong typing skills. Familiar with Microsoft Word, Excel, and Outlook. Basic office administrative skills
• Teachable: Someone who is motivated and eager to learn, demonstrates a good work ethic and a positive attitude, and can prioritize tasks & deliver high-quality work
• Organized & Accurate: Able to correctly enter data and process payments. Must have strong attention to detail
• Great Communicator: Has excellent verbal and written communication skills
• Self-motivated: Assesses the work required, has the initiative to get started, and drives tasks to completion
• Independent: Able to accomplish tasks quickly without much supervision while being a team player
• Customer-oriented: Ready to serve our customers reasonably, graciously, and friendly. Able to address customer concerns in a way that builds loyalty

What we offer our Customer Service Representative:

• $20 - $24/hour – DOE
• A friendly and respectful work atmosphere
• Potential for growth for those who show initiative

To Apply

If you have good administrative skills and enjoy working in customer service, please submit your resume via this job ad in Microsoft Word or PDF format. We look forward to hearing from you!