Customer Service Team Leader jobs in Rock Island, IL

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Representative I - Full Time
  • Dohrn Transfer -Customer Service Representative I
  • Rock Island, IL FULL_TIME
  • Customer Service Representative I - Full Time

    Apply Now

    Description/Job Summary

    Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

    Dohrn is currently seeking a Full Time Customer Service Representative at our Corporate office in Rock Island, IL.

    Hours: Monday - Friday, 7:00am to 4:30pm

    Pay: $17.60/Hour

    Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.

    POSITION SUMMARY:

    To provide exceptional Customer Service.

    MINIMUM REQUIREMENTS

    • High School education or equivalent
    • Valid Driver License
    • Excellent Customer Service & Telephone Etiquette
    • Excellent communication skills- verbal and written
    • Excellent Mindset
    • Detail-oriented
    • 45-50 WPM typing skills
    • Proficient in Microsoft Excel
    • Ability to work in a team as well as independently
    • Excellent attendance


    ESSENTIAL FUNCTIONS:

    • Field inbound calls, emails and chats providing exceptional Customer Service
    • Monitor the call queues to ensure that department is meeting goal times
    • Respond to inquiries with excellent verbal & written communication skills
    • Trace and monitor accounts to ensure on-time delivery
    • Assist with scheduling pickup request
    • Educate, when possible, self-service options available to Customers
    • Problem-solve customer issues that arise throughout the day
    • Backfill Receptionist
      • Answer all phone calls coming into the Corporate Office by operating the switchboard
      • Greet Visitors and applicants as they enter and assist them with their needs
      • Stuff and mail all paper invoices to customers
      • Prepare weekly timecards and various outgoing mailings
    • Perform other duties as needed
    WORKING CONDITIONS/PHYSICAL REQUIREMENTS
    • Primarily sedentary work, which involves sitting most of the time 
    • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects   
    • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;  
    • Visual Acuity including regular use of items including a computer screen or monitor
    • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
    • Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others

    To navigate to the Dohrn Transfer Career Center and apply for this position, please go to dohrntransfer.balancetrak.com and select the Rock Island, IL location.

    Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

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Customer Service Representative - State Farm Agent Team Member
  • James Epperly - State Farm Agent
  • Milan, IL FULL_TIME
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
  • 19 Days Ago

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Customer Service Representative - State Farm Agent Team Member
  • Amanda Buenemann - State Farm Agent
  • Muscatine, IA FULL_TIME
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
  • 20 Days Ago

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Customer Service Representative - State Farm Agent Team Member
  • Justin Cook - State Farm Agent
  • Aledo, IL FULL_TIME
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
  • 6 Days Ago

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Customer Service
  • CSL
  • Lomax, IL FULL_TIME
  • Responsibilities:Responsible for preparing the donor, donor area and equipment for the pheresis process.Prepares the autopheresis machine for the pheresis process.Monitors the donor and the pheresis p...
  • 1 Day Ago

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Wastewater Team Leader
  • Impact Solutions Inc
  • Fort Madison, IA FULL_TIME
  • Located on the banks of the of Mighty Mississippi in a nice low cost of ling area with tons of outdoor activities. We need a Wastewater Team Leader. Position Responsibilities Plan and schedule work fo...
  • 21 Days Ago

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0 Customer Service Team Leader jobs found in Rock Island, IL area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Rock Island, IL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Moline, IL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Bettendorf, IA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Rock Island, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Ollie's Bargain Outlet, Inc.
  • Moline, IL
  • Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • City Line Veterinary Center
  • Moline, IL
  • Job Description Job Description City Line Veterinary Center seeks customer service focused individual to join their grow...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Rock Island, IL
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Quad Cities
  • RK Management Consultants, Inc. (RKMC)
  • Moline, IL
  • Job Duties: The Enterprise Contact Center team provides front-line technical support / information / solutions to custom...
  • 3/24/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$53,563 to $70,150
Rock Island, Illinois area prices
were up 1.3% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020