Customer Service Team Leader jobs in Schenectady, NY

LaBella is seeking a Team Leader to assist the Regional Leader grow and expand our capabilities in the Capital Region Area. In your responsibilities, you will manage projects and teams to perform studies, create engineering plans, and be involved in projects from conception through closeout. You will take part in quality control, client interfacing, budgeting, and the mentoring and supervising of junior engineers, as well as interact with clients, contractors and local government officials.

Responsibilities

• Review of studies, reports, design and preparation of construction documents for water distribution systems, sewage collection, storage facilities, control vaults, pumping stations, booster stations, water and wastewater treatment, stormwater systems, parking lots, roadways, sidewalks and green infrastructure
• Familiarity with hydraulic/hydrologic modeling of water distribution, wastewater, stormwater systems
• Prepare and manage scope, schedule, and budget for proposals and contracts.
• Manage junior engineering staff, sub-consultants, and expenses during project implementation.
• Effectively communicate project goals, alternatives, recommendations, and outcomes to project team, client, and public (memos, reports, presentations, etc.).
• Assisting in anticipating project issues, including advising the client on alternatives and providing recommendations for solving issues.
• Assisting in implementing projects from scoping to completion.
• Assisting in the timely and accurate completion of LaBella and sub-consultant invoices and collections.
• Assistance in Business Development and Client Satisfaction.
• Understanding LaBella services and how they relate to the client's organization and needs.
• Assisting in obtaining repeat work from clients, including cross-selling of services