Customer Service Team Leader jobs in Springfield, IL

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Team Leader jobs

Q
Team Member/Customer Service Representative
  • Qik n EZ
  • Jacksonville, IL PART_TIME
  • Customer Service Representative (CSR/Cashier/Team Member)
    3rd Shift - Overnights
    Are you looking for a job opportunity with great benefits, advancement opportunities, and weekly pay? Look no further! Qik n’ EZ is hiring Customer Service Representatives in your local area of Springfield, IL.

    Job Details
    Pay Rate: $15.40-$15.95 per hour
    Location: Jacksonville, IL
    Status: Part time

    Available Shifts: 3rd
    • 3rd shift is typically overnights between 10pm and 7am

    Benefits:
    • Weekly pay with direct deposit
    • Monthly bonus incentives
    • Pay increase after training
    • 401(k) with employer contribution
    • Dental and vision insurance
    • Generous PTO accrual
    • Advancement opportunities
    • Additional hours and overtime available
    • Comprehensive training programs

    Job Responsibilities:
    • Keeping the store clean, stocked, organized, and ready to serve customers.
    • Providing excellent customer service at all times.
    • Preparing hot and cold food items for sale.
    • Suggestively selling to every customer based on their needs.
    • Operating the cash register and other in-store equipment.
    • Maintaining a clean and safe parking lot free of debris.
    • Communicating effectively with customers, team members, and management.
    • Follow all policies regarding carding for alcohol, tobacco, and gaming.

    Requirements and Qualifications:
    • Must be at least 21 years of age or older.
    • Retail experience is preferred.
    • Ability to consistently show up to work on time and as scheduled.
    • Honest and friendly with a great work ethic.
    • Self-motivated and able to complete tasks consistently as required.
    • Excellent customer service and interpersonal skills.
    • Basic math and computer skills.
    • Ability to multi-task with a team and individually.
    • Demonstrates flexibility with work hours and availability.

    Physical Requirements:
    • Ability to lift up to 50 pounds.
    • Ability to squat, bend, and use a step stool or ladder.
    • Ability to stand and walk for duration of shift.

    Apply today to be contacted by our recruiter!
    • Apply online through Indeed
    • Visit our stores for a paper application
    • Email your resume to jennifer.jungman@lincolnlandoil.com
    • Visit our career page at Careers - Qik N EZ

    About Us . . .
    Qik N EZ is a family-owned convenience store chain with 12 locations serving over 2 million customers in 6 cities. Customer Service Representatives are responsible for providing outstanding customer service while maintaining store cleanliness, stocking inventory and focusing on safety. Advancement opportunities for Customer Service Representatives include Shift Leader and Assistant Manager. From humble beginnings to a growing business, we have never forgotten that our people drive us forward and help ensure that our thousands of daily customers continue coming back for fuel, food, drinks, and more! Apply now, we are always hiring.



    About Qik n EZ:

    It is our mission at QiknEZ to deliver ultimate value and service to our customers. What does that mean? It means friendly, welcoming and attentive store employees the minute you walk in the door. It means an efficient, organized design so the products you want are readily at your fingertips. And it means strong vendor relations so we can provide our customers with great product and values every day.

  • 30 Days Ago
Apply this Job
Q
Team Member/Customer Service Representative - Peoria Rd
  • Qik n EZ
  • Springfield, IL PART_TIME
  • Customer Service Representative (CSR/Cashier/Team Member) Are you looking for a job opportunity with great benefits, advancement opportunities, and weekly pay? Look no further! Qik n’ EZ is hiring Cus...
  • 30 Days Ago
Apply this Job
M
Team Leader
  • Missouri Jack
  • Litchfield, IL FULL_TIME
  • As an Independently Owned and Operated Franchisee of Jack in the Box Inc. in the St. Louis Metropolitan area, we strive in achieving excellence while enjoying what we do every day.We promote from with...
  • 22 Days Ago
Apply this Job
C
Team Leader
  • Carrols Corporation
  • Jacksonville, IL FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 13 Days Ago
Apply this Job
B
Team Leader
  • Burger King
  • Jacksonville, IL FULL_TIME
  • Team Member Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-p...
  • 24 Days Ago
Apply this Job
C
Team Leader
  • Carrols Corporation
  • Springfield, IL FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 1 Month Ago
Apply this Job
View All Customer Service Team Leader Jobs
Salary Company Skills Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills Job Openings

0 Customer Service Team Leader jobs found in Springfield, IL area

C
Client Service Specialist
  • COGENCY GLOBAL INC.
  • Springfield, IL
  • Job Description Job Description COGENCY GLOBAL, INC. THE RIGHT RESPONSE AT THE RIGHT TIME, EVERY TIME Client Service Spe...
  • 4/25/2024 12:00:00 AM
Apply this job
S
FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Springfield, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/25/2024 12:00:00 AM
Apply this job
W
Greeter
  • Walmart
  • Jacksonville, IL
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM
Apply this job
A
Customer Service Representative - New Berlin, IL
  • Archer Daniels Midland
  • New Berlin, IL
  • Job Description Customer Service Representative - New Berlin, IL This is a full time non-exempt position. Position summa...
  • 4/23/2024 12:00:00 AM
Apply this job
C
Client Service Specialist
  • Cogency Global Inc.
  • Springfield, IL
  • Cogency Global Inc. THE RIGHT RESPONSE AT THE RIGHT TIME, EVERY TIME Client Service Specialist Springfield, Il Benefits ...
  • 4/22/2024 12:00:00 AM
Apply this job
H
Manager Customer Care Center
  • Horace Mann Company
  • Springfield, IL
  • **Manager Customer Care Center** **We’re motivated by the fact that educators take care of our children’s future, and we...
  • 4/22/2024 12:00:00 AM
Apply this job
G
Client Service Associate - Work from Home (SP)
  • Globe Life AO National
  • Decatur, IL
  • Client Service Associate ~ Work From HOMEAs a Client Service Associate ~ Work From HOME, you will become a licensed insu...
  • 4/22/2024 12:00:00 AM
Apply this job
A
HBS Banking and Business Blueprint Customer Care Professional (Overnight)
  • American Express
  • Springfield, IL
  • **Description** **You Lead the Way. Weve Got Your Back.** With the right backing, people and businesses have the power t...
  • 4/21/2024 12:00:00 AM
Apply this job
View All Customer Service Team Leader Jobs

About Springfield, Illinois

Springfield is the capital of the U.S. state of Illinois and the county seat of Sangamon County. The city's population of 116,250 as of the 2010 U.S. Census makes it the state's sixth most populous city. It is the largest city in central Illinois. As of 2013, the city's population was estimated to have increased to 117,006, with just over 211,700 residents living in the Springfield Metropolitan Statistical Area, which includes Sangamon County and the adjacent Menard County. Present-day Springfield was settled by European Americans in the late 1810s, around the time Illinois became a state. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$55,576 to $72,789
Springfield, Illinois area prices
were up 1.3% from a year ago
View detail

What does a Customer Service Team Leader do?

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020