Customer Service Team Leader jobs in Springfield, MA

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Patient Service Representative R29696
  • Customer Service - Baystate Health
  • Palmer, MA FULL_TIME
  • Req#: R29696
    Category(s): Administrative Support, Customer Service
    Full Time / Part Time: Full-Time
    Shift: First

    • sign on bonus for candidates with at least 1-year medical receptionist experience.
    • Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Women's Health Team in Palmer.

      SCHEDULE:

      • 40 hours a week 8:30am-5pm

      LOCATION:

      • Palmer, MA

      RESPONSIBILITIES:

      Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, checking them in and checking them out and requesting copays. They are also responsible for verifying insurances, answering telephones and faxing  medical documents.

      THE ADVANTAGES OF WORKING WITH BAYSTATE!

      • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
      • Generous PTO – up to 25 days in the first year, with scheduled earned increases
      • Continuing education support and reimbursement
      • First Time Home Buyers Financial Packages
      • Farm Share Memberships
      • 403b retirement company match & annual company contribution increase based on years of service
      • Free money coach advice from a certified professional
      • Wellbeing programs that include but are not limited to mental, physical, and financial health
      • Pet, home, auto and personal insurance
      • Life insurance
      • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
      • Wellbeing programs that include but are not limited to mental, physical, and financial health

      Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  

      QUALIFICATIONS: 

      Requirements:

      High School diploma or GED

      Preferred:

      Great interpersonal skills and able to work in a fast-paced environment a MUST.

      Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service.

      Experience in a medical office setting preferred.

      We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

      OUR COMPENSATION PHILOSOPHY

      We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

    You Belong At Baystate

    At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

    DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

    Education:

    GED or HiSET (Required)

    Certifications:

    Equal Employment Opportunity Employer

    Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

    Apply Now

  • Just Posted

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Customer Service Custom Coordinator
  • Pelican Recruitment Team
  • South Deerfield, MA FULL_TIME
  • SUMMARYPrimary responsibility is to provide excellent customer service and build customer relations through courteous and prompt resolution to customers’ questions and problems. Additional responsibil...
  • 18 Days Ago

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Service team leader
  • VirtualVocations
  • Springfield, MA FULL_TIME
  • CSC roleCoordinates with other Team Leads and Senior Specialist to achieve process improvementsServes as primary Sponsor / CRO and PI / site contact on assigned studiesRequired Qualifications : Bachel...
  • 1 Month Ago

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Customer Service Team Lead
  • MedPro Group
  • Springfield, MA FULL_TIME
  • Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk through...
  • 21 Days Ago

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Customer Service / Team Member
  • Domino's | Naves Ent. Inc.
  • Westfield, MA FULL_TIME
  • Are you looking for a fun filled fast paced job with lots of opportunity for growth? We deliver that!!! WE NEED YOU! Domino's needs a motivated, friendly individual for a pizza maker/CSR position. All...
  • 2 Days Ago

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Service Coordinator, Compressor Technique, West Springfield, MA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Springfield, MA FULL_TIME
  • Service Coordinator, Compressor Technique, West Springfield, MA Functional area: Service Country: United States City: New Springland Company name: Atlas Copco Compressors LLC Date of posting: Mar 13, ...
  • 13 Days Ago

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0 Customer Service Team Leader jobs found in Springfield, MA area

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Customer Service Advisor
  • Schnitzer Steel
  • Springfield, MA
  • ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL12533 Showing 1 location **J...
  • 3/28/2024 12:00:00 AM

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Clinical Patient Navigator / Patient Service Rep
  • Healogics
  • Springfield, MA
  • The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
  • 3/27/2024 12:00:00 AM

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Customer Relations Specialist - Springfield
  • Valvoline Instant Oil Change
  • Springfield, MA
  • **Customer Relations Specialist - Springfield** **Job Description** Job ID2022-31180 Store # 090039 Address 468 Harlow R...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Springfield, MA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate: No Weekends, Currently Remote
  • Mass Mutual
  • Springfield, MA
  • / / Customer Service Associate: No Weekends, Currently Remote **Customer Service Associate: No Weekends, Currently Remot...
  • 3/27/2024 12:00:00 AM

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Patient Coordinator
  • Benevis
  • Springfield, MA
  • Overview: Cortland DENTAL AND BRACES Work for a company that is truly making the world a happier place, one smile at a t...
  • 3/26/2024 12:00:00 AM

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Customer Services Team Leader - Installation Apprenticeship
  • Wickes
  • Northampton, MA
  • Location: Northampton, Northamptonshire Salary: Excellent + Bonus + Benefits Wickes are a digitally led, service enabled...
  • 3/24/2024 12:00:00 AM

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Head Adventure Coach
  • AEG
  • Suffield, CT
  • Reports to:Executive Director & Camp Life Director Academy Camps is an overnight sports-specific sleepaway experience on...
  • 3/24/2024 12:00:00 AM

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$59,697 to $78,184
Springfield, Massachusetts area prices
were up 1.6% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020