Customer Service Team Leader jobs in Springfield, OR
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Multi-Unit Leader
- Team Drive-In
-
Redmond, OR
FULL_TIME
-
SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform.
As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The job duties include:
- Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.
- Directs and assigns employees as needed to ensure all aspects of service meet operational standards
- Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
- Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.
- Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
- Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
- Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
- Monitors performance of vendors. Takes immediate corrective action when necessary.
- Audits drive-in employment-related records and payroll records.
- Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
- Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
- Recruits, interviews and hire management team members to achieve proper staffing levels.
- Approves compensation levels of drive-in employees and managers within company guidelines.
- Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
- Develops and implements a marketing plan for region.
- High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
- Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
- Multi-unit supervision experience is preferred.
- Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays
- Knowledge of recruiting, interviewing and selection practices
- Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
- Leadership and supervisory practices and skills; effective verbal and written communication skills
- Basic accounting and computer skills
- Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
- Problem solving, decision-making and conflict-resolution skills
- Abide by the company’s appearance, uniform and hygiene standards
- 1 Day Ago
Service Porter
- Team Kia of Bend
-
Bend, OR
FULL_TIME
- About Us: Team Kia Bend is Central Oregon’s Trusted Kia Dealership, committed to providing exceptional customer service and a wide selection of quality vehicles to our community. We take pride in our ...
- 26 Days Ago
Team Leader
- Tractor Supply Company
-
Creswell, OR
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 1 Month Ago
Team leader
- PacificSource
-
Bend, OR
FULL_TIME
- Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants w...
- 27 Days Ago
Customer Service Representative - State Farm Agent Team Member
- David Hersch - State Farm Agent
-
Springfield, OR
FULL_TIME
- Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the...
- 17 Days Ago
Customer Service Representative - State Farm Agent Team Member
- Camille Gibbens - State Farm Agent
-
Roseburg, OR
FULL_TIME
- Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the...
- 19 Days Ago
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0 Customer Service Team Leader jobs found in Springfield, OR area
Greeter
- Walmart
-
Springfield, OR
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Springfield, OR
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
Customer Advocate
- Jobs for Humanity
-
Eugene, OR
- Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem...
- 4/24/2024 12:00:00 AM
Client Advisor
- Dental Sleep Profits
-
Eugene, OR
- Job Description Job Description VIDEO MESSAGE FROM OUR CEO: Why We Do What We Do! >> https://go.dentalsleepprofits.com/j...
- 4/23/2024 12:00:00 AM
Health Service Representative II
- PacificSource Administrators, Inc.
-
Springfield, OR
- *Join PacificSource and help our members access quality, affordable care!* **PacificSource is an equal opportunity emplo...
- 4/21/2024 12:00:00 AM
Patient Navigator Coordinator
- Willamette Valley Cancer Institute & Research Center
-
Eugene, OR
- Overview: Patient Navigator Coordinator Navigating the cancer care continuum is a long a difficult process. Having skill...
- 4/21/2024 12:00:00 AM
Customer Support Representative, North America West
- Circle International Bermuda Limited.
-
Eugene, OR
- **Customer Support Representative, North America West** at Circle Eugene - will also consider remote in US Circle is a g...
- 4/21/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Springfield, OR
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/20/2024 12:00:00 AM
About Springfield, Oregon
Springfield is a city in Lane County, Oregon, United States. Located in the Southern Willamette Valley, it is within the Eugene-Springfield Metropolitan Statistical Area. Separated from Eugene to the west, mainly by Interstate 5, Springfield is the second-most populous city in the metropolitan area after Eugene. As of the 2010 census, the city has a total population of 59,403.
The Briggs family first settled the Springfield area, arriving in 1848. The community was incorporated as a city in 1885. The city was named after a natural spring located in a field or prairie within the current city bo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$57,180 to $74,890
Springfield, Oregon area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020