Customer Service Team Leader jobs in Tacoma, WA

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Crash Champions Collision Repair Team
  • Kent, WA FULL_TIME
  • Overview

    Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More.

     

    It’s the Crash Champions DNA and it’s the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

    Responsibilities

    Position Summary:

    The Customer Service Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process.

    This position requires a high level of customer service, communication skills, and a positive attitude. The Customer Service Representative must possess a moderate level of technical knowledge about the auto-collision repair process.

     

    Responsibilities:

    • Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
    • Establish communication expectations with customer: Provide repair status updates to customer via call or text based on an established communication cadence with the customer
    • Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process
    • Conduct final quality control check: Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations and Crash Champion's standards
    • Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
    • Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Service Advisor role as needed
    • Additional responsibilities as assigned

     

    Qualifications

    Basic/Required:

    • Legally authorized to work in the United States
    • 6 months or greater of prior experience working in a fast-paced, customer-service environment
    • Proficient with Computers, as well as, other software

    Preferred:

    • Bilingual (Spanish)
    • Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
    • Ability to work collaboratively with others to meet shared objectives

     

    Benefits:

    Medical / Dental / Vision 401KVacation Additional elective benefits Weekly Pay

  • 23 Days Ago

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Customer Service Advisor
  • Team Car Care-Jiffy Lube
  • Bonney Lake, WA PART_TIME
  • As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors tr...
  • 1 Day Ago

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Service Technician, Compressor Technique - Auburn, WA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Auburn, WA FULL_TIME
  • Service Technician, Compressor Technique - Auburn, WA Functional area: Service Country: United States City: Auburn, Washington Company name: Atlas Copco Compressors LLC Date of posting: Mar 7, 2024 Ou...
  • 15 Days Ago

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Customer Service Specialist - Remote
  • Patient Accounting Service Center, LLC
  • Tacoma, WA FULL_TIME
  • Position Responsibilities Medical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts Gathering information, performing research and resolving c...
  • Just Posted

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Team Leader
  • MOD PIZZA
  • Tacoma, WA FULL_TIME
  • At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can mak...
  • 1 Day Ago

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Team leader
  • Best Buy
  • Auburn, WA FULL_TIME
  • What does a Best Buy Outlet Team Leader do? The Outlet Team Leader is responsible for supporting the Outlet Manager with the day-to-day activities of operating an Outlet Center. The Outlet Team Leader...
  • 6 Days Ago

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0 Customer Service Team Leader jobs found in Tacoma, WA area

2
Customer Service & Court Liaison Representative
  • 2 Watch Monitoring
  • Tacoma, WA
  • Job Description Job Description Customer Service Agent BASIC FUNCTION This position serves as front desk contact for int...
  • 3/29/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Tacoma, WA
  • Compensation Pay Range: $15.74 - $20.00 The Retail Service Specialist will support the Store Manager and Assistant Manag...
  • 3/29/2024 12:00:00 AM

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Veterinary Client Services Representative
  • Summit Veterinary Referral Center
  • Tacoma, WA
  • Summit Veterinary Referral Center is hiring a Full time Client Service Representative for our Front Desk Job Summary: We...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Remote
  • GetixHealth
  • Tacoma, WA
  • Position Responsibilities Medical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard p...
  • 3/27/2024 12:00:00 AM

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Hospital Greeter - Multicare Tacoma General - $17.02 - $18.02/HR
  • Towne Park Ltd.
  • Tacoma, WA
  • At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a h...
  • 3/25/2024 12:00:00 AM

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EFW Warehousing -Team Lead, Client Services
  • Estes Forwarding Worldwide
  • Tacoma, WA
  • Overview: EFW Warehousing is a full-service warehousing network specializing in high-value, completely customizable ware...
  • 3/25/2024 12:00:00 AM

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Customer Care and Retention Manager
  • Guardian Security Systems, Inc.
  • Tacoma, WA
  • Guardian Security is currently looking for a Customer Care & Retention Manager to join our team! Guardian Security was f...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Packaging Exchange Inc.
  • Tacoma, WA
  • Job Description Job Description Full Time Salary Range- Competitive hourly rate based on experience. Dress code- Busines...
  • 3/25/2024 12:00:00 AM

Tacoma (/təˈkoʊmə/ tə-KOH-mə) is a mid-sized urban port city and the county seat of Pierce County, Washington, United States. The city is on Washington's Puget Sound, 32 miles (51 km) southwest of Seattle (of which it is the largest satellite city), 31 miles (50 km) northeast of the state capital, Olympia, and 58 miles (93 km) northwest of Mount Rainier National Park. The population was 198,397, according to the 2010 census. Tacoma is the second-largest city in the Puget Sound area and the third largest in the state. Tacoma also serves as the center of business activity for the South Sound re...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$61,450 to $80,479
Tacoma, Washington area prices
were up 2.8% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020