Customer Service Team Leader jobs in Tanner, AL

Position Overview: The Retail Team leader will share responsibilities for retail merchandising operations at a branch/division level. Acts as a relief retail merchandiser for vacation, open and training routes. This position supports the execution and compliance of plan o grams, promotions and retail initiatives as set forth by the company.

• Assists the Retail Team Manager and Division leadership in training, coaching and counseling, and directing daily retail route operations assigned to his/her team. This includes but is not limited to customer retention, price execution, promotional compliance, customer satisfaction, product and cash variances, adherence to delivery schedules, interviewing and training new merchandisers, inventory accuracy, ensuring a safe work environment, and the team’s fleet maintenance. Keeps management updated on team performance.
• Responsible for filling in on various routes for assigned team and delivering quality service at or above industry standards. Maintains good customer relations to promote increased sales and exercises tact and courtesy in servicing customers. Retains knowledge of entire product line.

When filling in on route, the Retail Team Leader is accountable for:

• Responsible for loading, delivering and merchandising of items such as: soft drinks, non-carbonated drinks, coffee products, cups, condiments, snack items, fresh food, and sundries to customer's place of business contracted by Five Star. Verifies orders received and reconciles noted variances following outlined operational procedures.
• Replenishes market and vending items, cleans and sanitizes all vending /micro market equipment and display/checkout areas, inventories market and vending items, and collects all cash/coins within designated retail markets and vending locations assigned to his/her specific route or as requested by management to properly establish item levels per company guidelines.
• Replenishes and rotates stock to ensure first-in and first-out product utilization in reach-in coolers, on shelves, coffee racks and in vending machines in designated client retail locations per company SOP guidelines. Properly displays product (straight-up and facing forward). Identifies and removes unsold product from customer locations that is beyond the best-by date or will be past the best-by date prior to the next service.
• Responsible for proper picking, dating and handling of perishable food products. Ensures all cold food and milk products are always refrigerated and within guideline temperatures. Verifies and records temperatures on refrigeration logs, notifies management when temperature exceeds safety zones.
• Responsible for executing all company plan-o-grams and promotions as prescribed by corporate and division management standards and timelines.
• Ensures all fixtures, kiosks, DVRs, headers and machines are in good working order, properly placed, and with no obvious defects or in need of repair.
• Accurately records transactions on appropriate delivery tickets and/or electronic devices to include free standing payment centers. Maintains in good working order all assigned electronic devices and other peripheral devices (dex keys and printers). Accountable for all receipt of goods, invoice or delivery tickets, cash/coin received or collected, and product delivered or wasted. Conducts inventory reconciliation in accordance with company and division procedures.
• Utilizes operating system and handheld inventory devices in accordance with Company SOP to accurately maintain product inventory levels. Orders replacement inventory to ensure adequate supplies are on hand to meet client needs while maximizing product rotation. Reports all theft, vandalism, or inventory shortages to management immediately.
• Assists company management with communication to customers of new products or services. Responsible for setting up merchandise and sales promotion displays. Issues sales promotion materials to customers.
• Listens to and resolves service complaints on-site or via communication with management and/or service techs.
• Conducts minor service and adjustments on machines such as water filter exchanges, cleaning of brewer sprayer-head, replacing light bulbs and receipt paper, and replacing other small machine components. Reports all out of service equipment to designated managers, maintenance repair service operators and service dispatcher.
• Maintains a clean and organized company vehicles and, where applicable, storage rooms. Completes daily pre-trip inspection of assigned vehicle, utilizes the assigned fuel card for that vehicle, utilizes and keeps private an assigned fuel personal identification number (PIN). Notifies branch management of any maintenance requirements of assigned vehicle.
• Complies with all DOT regulations and adheres to Company guidelines for all safety, loss prevention, cash handling and inventory controls.
• Ensures a safe work environment; performs job safely. Reports any unsafe acts or work conditions to the appropriate manager.

General Requirements:

• Must be able to lift 50lbs ; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis.
• Must be at least 21 years old (DOT) and have a valid driver's license.
• Must be able to consent to a pre-employment background check.
• Must be able to consent to a drug screen.
• Ability to follow workplace safety policies and guidelines.

Benefits:

• Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays
• Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.

Position Information:

• Status: Full-Time
• Hours/Days: Monday-Friday (5am until done)
• Pay: $45-50/yr (based on prior work experience)

About Five Star Breaktime Solutions:

Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEOC/Veteran/Federal Contractor