Customer Service Team Leader jobs in Troy, NY
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
PT Customer Service Leader
- Hannaford
-
Troy, NY
FULL_TIME
-
Address: USA-NY-Troy-9 Lord Avenue
Store Code: Store 08450 Customer Service (5113657)
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
DUTIES AND RESPONSIBILITIES
• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers’ actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.
QUALIFICATIONS
• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Prerequisite Training:
• Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
• Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet
Physical Requirements
• Perform repetitive hand and arm motions while standing/walking the majority of the shift.
• Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
• Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
PREFERRED REQUIREMENTS
• Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
• Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
• Handle cash pickups and change orders as requested and log as required.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
• Provide customers and associates with hassle-free refunds while applying all applicable guarantees
• Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
• Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Salary range is between $17.60 - $26.20 Hrly
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Job Requisition: 372061_external_USA-NY-Troy_4212024 - 1 Day Ago
Service team leader
- Price Chopper Supermarkets-Market 32
-
Watervliet, NY
FULL_TIME
- Salary : $20.25- $30.75 SUMMARY Oversees the Food Service operation of the store inclusive of the Food Court area to ensure that all budgeted financial objectives and departmental product quality and ...
- 15 Days Ago
Team leader
- Price Chopper Supermarkets-Market 32
-
Mechanicville, NY
FULL_TIME
- Salary : $20.25- $30.75 SUMMARY Provides fast, friendly helpful and efficient service to all Price Chopper Customers. Responsible for managing the grocery operations of the store to include the achiev...
- Just Posted
Team leader
- The Golub Corporation
-
Mechanicville, NY
FULL_TIME
- Salary : $20.25- $30.75 SUMMARY Provides fast, friendly helpful and efficient service to all Price Chopper Customers. Responsible for managing the grocery operations of the store to include the achiev...
- 1 Day Ago
Team Leader
- Tractor Supply Company
-
Bennington, VT
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 5 Days Ago
Team leader
- TSC
-
Bennington, VT
FULL_TIME
- Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
- 5 Days Ago
Filters
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Team Leader jobs found in Troy, NY area
Lead Service Associate
- Rite Aid
-
Albany, NY
- Lead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lea...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Raymour and Flanigan
-
Clifton Park, NY
- Job Description Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We beli...
- 4/26/2024 12:00:00 AM
Customer Service Associate - Work From Home>
- OLIPOP
-
Clifton Park, NY
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
Installer Service Specialist
- O'Reilly Auto Parts
-
Albany, NY
- Compensation Pay Range: $15.00 - $21.00 The Installer Service Specialist is an experienced and technical parts specialis...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Shore Marketing Inc
-
Albany, NY
- Shore Marketing Group is a premier marketing and sales firm, with its fundamental strength being its innovation, creativ...
- 4/24/2024 12:00:00 AM
Junior Customer Care Team Leader
- Travelperk
-
Albany, NY
- **Junior Customer Care Team Leader** Department: Customer Care Location: Barcelona We are TravelPerk: a fast-growing, we...
- 4/22/2024 12:00:00 AM
Lead Service Associate
- Rite Aid
-
Troy, NY
- Lead Service AssociateContribute to our mission to improve Health and Wellness in your community.Become a Rite Aid Lead ...
- 4/22/2024 12:00:00 AM
Customer Relations Specialist
- Suburban Propane
-
Albany, NY
- Overview: We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support exce...
- 4/22/2024 12:00:00 AM
About Troy, New York
Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is".
Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$58,097 to $76,091
Troy, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020