Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Position Purpose : An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store’s operation and performance.
The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.
Responsibilities : A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.
A Customer Service Team Lead’s responsibilities include :
Employees may occasionally experience the following physical demands for an extended period :
Standing, Sitting, Lifting Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending
Perks & Benefits
Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.
For Internal Transfers / Promotion / Rehire Candidates :
Last updated : 2024-03-30
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