Customer Service Team Leader jobs in Utica, NY
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
PT Customer Service Leader
- Hannaford
-
Clinton, NY
FULL_TIME
-
Address: USA-NY-Clinton-55 Meadow Street
Store Code: Store 08313 Management (7245275)
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
DUTIES AND RESPONSIBILITIES
• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers’ actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.
QUALIFICATIONS
• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Prerequisite Training:
• Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
• Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet
Physical Requirements
• Perform repetitive hand and arm motions while standing/walking the majority of the shift.
• Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
• Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
PREFERRED REQUIREMENTS
• Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
• Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
• Handle cash pickups and change orders as requested and log as required.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
• Provide customers and associates with hassle-free refunds while applying all applicable guarantees
• Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
• Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Salary range is between $17.60 - $26.20 Hrly
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Job Requisition: 372338_external_USA-NY-Clinton_462024 - Just Posted
PT Customer Service Leader
- Hannaford
-
Rome, NY
FULL_TIME
- Address: USA-NY-Rome-808 West Chestnut Street Store Code: Store 08449 Customer Service (7250646) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and i...
- 2 Days Ago
Customer service leader
- Hannaford Supermarkets
-
Clinton, NY
FULL_TIME
- Address : USA-NY-Clinton-55 Meadow Street Store Code : Store 08313 Management (7245275) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still c...
- 7 Days Ago
Customer Operations Team Leader Surgical
- DK13 Alcon Nordic A/S Company
-
Copenhagen, NY
FULL_TIME
- At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recogni...
- Just Posted
Team Member/Customer Service
- Lizzy's Cupcakery and Candies
-
New Hartford, NY
FULL_TIME
- About us Lizzy's Cupcakery and Candies is a small business in New Hartford, NY. We are professional, agile and customer-centric. Our work environment includes: Modern office setting Food provided Casu...
- 10 Days Ago
Team Leader
- Tractor Supply Company
-
Boonville, NY
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 12 Days Ago
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0 Customer Service Team Leader jobs found in Utica, NY area
Engineer (Future Opportunities)
- CONMED Corporation
-
Utica, NY
- CONMED Engineering Network *Open to prospective Engineer candidates anywhere in the United States markets.* CONMED is ra...
- 4/18/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Rome, NY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/17/2024 12:00:00 AM
National Service Sales Manager
- B&R Industrial Automation
-
New Berlin, NY
- National Service Sales Manager Take your next career step at ABB with a global team that is energizing the transformatio...
- 4/17/2024 12:00:00 AM
Automotive Customer Service Representative
- MNP Corporation
-
Utica, NY
- Number of hires for this role 1 **Qualifications** + US work authorization (Required) **BenefitsPulled from the full job...
- 4/16/2024 12:00:00 AM
Greeter
- Walmart
-
Utica, NY
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
Greeter
- Walmart
-
Ilion, NY
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
Greenhouse Department Team Member
- Tractor Supply Co
-
Utica, NY
- Responsibilities This position is responsible for all aspects of maintaining the Greenhouse and all products inside and ...
- 4/14/2024 12:00:00 AM
Warehouse Associate
- Walmart
-
Utica, NY
- **Job Summary:** As a Warehouse Associate at Walmart, you will play a crucial role in the efficient operation of the dis...
- 4/14/2024 12:00:00 AM
About Utica, New York
Utica (/ˈjuːtɪkə/ (listen)) is a city in the Mohawk Valley and the county seat of Oneida County, New York, United States. The tenth-most-populous city in New York, its population was 62,235 in the 2010 U.S. census. Located on the Mohawk River at the foot of the Adirondack Mountains, Utica is approximately 95 miles (153 kilometers) northwest of Albany, 55 mi (89 km) east of Syracuse and 240 miles (386 kilometers) northwest of New York City . Utica and the nearby city of Rome anchor the Utica–Rome Metropolitan Statistical Area, which comprises all of Oneida and Herkimer counties.
Formerly a rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$56,263 to $73,690
Utica, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020