Customer Service Trainer jobs in Boston, MA
Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Service Trainer jobs
Customer Service Agent
- Hyannis Air Service Inc
-
East Boston, MA
FULL_TIME
-
SUMMARY:This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.PRIMARY RESPONSIBILITIES:• Check in passengers and baggage using Cape Air’s reservation system• Make passenger reservations and rebook flights• Make boarding announcements• Provide extra assistance to passengers with special needs• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station• Share information with pilots/ramp/operations using radio communications• Organize ticket and cash reports• Handle delayed or missing baggage and process claims• Assure compliance with FAA and airport security procedures• Additional duties as assignedQUALIFICATIONS:• Airline work experience preferred• Airline reservation system experience preferred• Must be at least 18 years old• Must hold a high school diploma or equivalent• Must have valid US drivers license• Must be able to lift up to 70 lbs.• Basic computer skills required• Excellent communication and excellent customer service skills required• Ability to interact effectively with others• Ability to work independently and adapt to changing work priorities• Ability to communicate effectively, orally and in writing• Flexibility of schedule is a must• This position will often require working nights, weekends and holidays• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
- 11 Days Ago
Customer Service Manager
- Arbella Service Company, Inc.
-
Quincy, MA
FULL_TIME
- Voted Boston’s #1 Best Place to Work by the Boston Business Journal in 2023! We’re looking for a leader who can to contribute to the overall success of Arbella’s vision in being the best property and ...
- 2 Months Ago
Wholesale Customer Service Representative I
- Sullivan Tire & Auto Service
-
Woburn, MA
FULL_TIME
- DescriptionFunction:Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through im...
- 7 Days Ago
Wholesale Customer Service Representative I
- Sullivan Tire & Auto Service
-
Woburn, MA
FULL_TIME
- DescriptionFunction:Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through im...
- 7 Days Ago
Customer Enablement Trainer
- US: Mastercard International Incor
-
Boston, MA
FULL_TIME
- Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, par...
- Just Posted
Service Dog Trainer
- CLEAR PATH FOR VETERANS NEW ENGLAND INC
-
Devens, MA
FULL_TIME
- The Devens Service Dog Trainer is responsible for assisting with Basic Obedience Training that aligns with our curriculum. Canine training is designed to provide support to Veterans by establishing a ...
- 1 Month Ago
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0 Customer Service Trainer jobs found in Boston, MA area
Patient Access Representative-Evenings 3:30PM-12AM
- Beth Israel Lahey Health
-
Boston, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
- 4/26/2024 12:00:00 AM
Senior Customer Relationship Manager
- Catapult Sports Ltd
-
Boston, MA
- **Senior Customer Relationship Manager** at Catapult Sports Boston, MA Our mission is to improve the performance of athl...
- 4/26/2024 12:00:00 AM
Customer Service Representative, 20Hrs Evening, Sign on Bonus Eligible, Food Service
- Beth Israel Lahey Health
-
Boston, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
- 4/26/2024 12:00:00 AM
Patient Access Representative-PART TIME Hours
- Beth Israel Lahey Health
-
Boston, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
- 4/25/2024 12:00:00 AM
Patient Access Representative M-F 32 Hours
- Beth Israel Lahey Health
-
Boston, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
- 4/24/2024 12:00:00 AM
Patient Access Representative
- Menino Pavilion
-
Boston, MA
- Weekly Pay Range - $791 To $878 Position Summary: The Patient Service Representative III - Float (PSR II - Float) repres...
- 4/23/2024 12:00:00 AM
Patient Access Representative, ED Registration 25 Hours, Evenings
- Beth Israel Lahey Health
-
Boston, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
- 4/22/2024 12:00:00 AM
Patient Access Representative
- Beth Israel Lahey Health
-
Boston, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
- 4/22/2024 12:00:00 AM
About Boston, Massachusetts
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$56,224 to $78,060
Boston, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Service Trainer do?
Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019