Customer Service Trainer jobs in Buffalo, NY

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

T
Customer Service Field Trainer II
  • Toshiba America Business Solutions
  • Buffalo, NY FULL_TIME
  • Customer Service-Field Trainer 

    Hourly Range: $19.00-$22.00, based on experience.

    Summary: Provide field training/customer support for customers who have purchased and/or leased Toshiba Equipment. Ensure customers understand how to effectively operate equipment resulting in a positive Toshiba experience.

    Responsibilities:

    • Provide Customer training on purchased and/or leased Toshiba equipment. Ensure Customers have a full understanding of equipment operation and capabilities to maximize usage and generate interest in additional equipment needs and other print management opportunities. Provide potential leads to the sales team. May also Train Toshiba sales/marketing staff on all Toshiba equipment.
    • Respond to customer questions and troubleshoot operator problems with equipment/software operability. Ensure customers' questions are resolved which results in a positive customer experience. Follow up on all customer commitments in a prompt manner.
    • Work closely with Service, Sales, and Marketing department(s) to maintain an accurate contact list and new equipment purchased or leased to set future appointments for field training. Monitor customer appointment schedules for timely field training appointments. Track appointment execution in the system and make changes as needed based on urgency and need.
    • Log and maintain assigned system used to schedule, track and report on training-related activity and customer concerns. Generate various reports in support of activities.
    • Perform other related duties as assigned.

    Qualifications:

    • High School Diploma or equivalent plus six months of customer support experience providing training on basic equipment operation to print driver installation.
    • Must have good computer skills (experience with Microsoft Office - Word, Excel. and Outlook)
    • Detailed-oriented with good follow-up skills; communicate effectively with customers
    • Must be comfortable providing customer/training support in-person
    • Valid Driver's license with the ability to travel by automobile a large percentage of the time
    • Toshiba America Business Solutions is currently accepting proof of vaccination status on a voluntary basis during the onboarding process.

    Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

    • Group health coverage (medical, dental, & vision)
    • Employee Assistance Programs
    • Pre-tax spending accounts
    • Pet Insurance
    • 401(k) plan 
    • Company provided life insurance
    • Employee discounts
    • Generous paid holiday schedule paid vacation & sick/personal business/volunteer days

    Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email

    Accommodation.request@tabs.toshiba.com to request accommodation.

     

     

     

     

  • 1 Month Ago

T
Construction Trainer - Full Time
  • The Service Collaborative of WNY, Inc.
  • Buffalo, NY FULL_TIME
  • Are you an experienced construction professional with a passion for mentoring and transforming young lives? YouthBuild Buffalo is looking for a Construction Trainer who can provide construction instru...
  • 18 Days Ago

S
Customer Service Specialist
  • Service Experts - Sunbeam
  • Amherst, NY FULL_TIME
  • Location: Amherst, NY Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees ...
  • 1 Day Ago

C
Customer service
  • Clark Holdings Inc. / Tim Hortons
  • Buffalo, NY FULL_TIME
  • We are searching for friendly and energetic part-time Customer Service Team Members to join our Tim Hortons team at 4301 Genesee St in Cheektowaga on the evening shift (2pm-8pm) including both weekend...
  • 4 Days Ago

M
Stretch Service Provider - Personal Trainer / Yoga Instructors
  • Massage Envy
  • Hamburg, NY OTHER
  • Overview Are you ready to use your bodywork skills and experience in a whole new way to help people feel their best? Massage Envy is the leader in accessible massage and skin care and creator of the e...
  • 19 Days Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Buffalo, NY FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 18 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Service Trainer jobs found in Buffalo, NY area

C
Director of Catering and Concessions
  • Campus Dining & Shops
  • Buffalo, NY
  • Job titleDirector of Catering and Concessions Reports toDirector of OperationsDepartmentThree Pillars Catering & Concess...
  • 3/28/2024 12:00:00 AM

G
Team Member
  • Goldfish Swim School
  • Buffalo, NY
  • About us Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, ...
  • 3/28/2024 12:00:00 AM

R
Diesel Mechanic
  • Ryder System
  • TONAWANDA, NY
  • Position Description Immediately hiring a Permanent Full Time Master Level Diesel Technician to support our Truck Fleet ...
  • 3/27/2024 12:00:00 AM

C
Fitness Manager - Buffalo
  • Crunch
  • Buffalo, NY
  • ** Fitness Manager - Buffalo** **Job Category****:** Personal Training **Requisition Number****:** FITNE01548 Showing 1 ...
  • 3/27/2024 12:00:00 AM

B
Swim Instructor
  • British Swim School of Buffalo
  • Orchard Park, NY
  • Job Description Job Description A position at British Swim School is more than just a job, it is an opportunity to learn...
  • 3/26/2024 12:00:00 AM

R
Diesel Mechanic Technician
  • Ryder System
  • TONAWANDA, NY
  • Position Description Immediately hiring a Permanent Full Time Master Level Diesel Technician to support our Truck Fleet ...
  • 3/24/2024 12:00:00 AM

F
Customer Experience Manager
  • Five Below
  • East Aurora, NY
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

C
Director of Catering and Concessions
  • Campus Dining & Shops
  • Buffalo, NY
  • Job titleDirector of Catering and Concessions Reports toDirector of OperationsDepartmentThree Pillars Catering & Concess...
  • 3/24/2024 12:00:00 AM

Buffalo is the second largest city in the U.S. state of New York and the largest city in Western New York. As of July 2016[update], the population was 256,902. The city is the county seat of Erie County and a major gateway for commerce and travel across the Canada–United States border, forming part of the bi-national Buffalo Niagara Region. The Buffalo area was inhabited before the 17th century by the Native American Iroquois tribe and later by French settlers. The city grew significantly in the 19th and 20th centuries as a result of immigration, the construction of the Erie Canal and rail tra...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$48,848 to $67,819
Buffalo, New York area prices
were up 1.5% from a year ago

Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019