Customer Service Trainer jobs in Cedar Falls, IA

Description

Job Summary

The Trainer will be responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment.

Essential Duties and Responsibilities

1. Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.
2. Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment.
3. Create bi-weekly updates consisting of a variety of exercises.
4. Meet class requirements based on club size and member traffic.
5. Assist in front desk related activities including:
   • Answer phones in a friendly manner and assist callers with a variety of questions.
   • Check members into the system.
   • New member sign-up.
   • Take potential members on tours.
6. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Qualifications

Qualifications/Requirements

• A passion for fitness and health!
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma required.
• Completed fitness trainer certification

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time.