Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
SUMMARY
The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
KEY ATTRIBUTES
SUPERVISORY RESPONSIBILITIES
EDUCATION and/or EXPERIENCE
LANGUAGE SKILLS
MATHEMATICAL SKILLS
CERTIFICATES, LICENSES, REGISTRATIONS
RECOMMENDED EQUIPMENT
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
Frequently (Between 1/3 to 2/3 of the time)
Occasionally (Less than 1/3 of the time)
Vision
WORK ENVIRONMENT
Occasionally
Noise Level
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location
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