Customer Service Trainer jobs in Helena, MT

The Mission of TrailWest Bank is to build loyal, long-term relationships based on trust, prosperity, and community.

• Who We Are TrailWest Bank is a community bank located in Western Montana. We started as a single branch in Lolo Montana in 1981. Over the course of our history, we have seen consistent growth and are now proud to offer our customers 15 convenient locations in five counties. TrailWest Bank has over 150 employees that offer an exceptional customer experience- helping TrailWest Bank earn the honor of #1 Small Bank in Montana by Newsweek two years running. We are extremely proud of our team!

  
  

  Position Overview

  Key responsibility:

  1. Deliver formalized training programs to meet the overall training and development needs of the bank.

  2. Work with Training Officer to develop and distribute teaching aids such as handbooks, demonstration models, etc.

  3. Work with management, supervisors, team members, and other departments to gain knowledge of work situations that require training.

  4. Coordinate training schedules with each branch based on hiring and training demands.

  5. Report Trainee progress to appropriate supervisor or manager during the training process.

  6. Performs other duties as assigned.

  
  
  

  Requirements:

  1. Strong understanding of banking products and procedures.

  2. Ability to communicate professionally and courteously with staff and customers.

  3. Abilities to adapt training methods to various learning styles.

  4. Good organizational and time management skills.

  5. Must be flexible and willing to travel from branch to branch.

If you are interested in an exciting career opportunity with advancement potential, apply today! We look forward to hearing from you!

TrailWest Bank is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.