Customer Service Trainer jobs in Honolulu, HI

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

H
Customer Relations Trainer I
  • Hawaii Medical Service Association
  • Honolulu, HI FULL_TIME
  • Job Summary

    Pay Range: $51,124- $74,293

    Note: Individuals typically begin between the minimum to middle of the pay range

    Supports HMSA's mission and vision by driving consistency in operations through the development and facilitation of eLearning materials that are current, accurate, relevant, and effective. Assess, develop, evaluate, implement, and deliver training and development programs for the business units within the Customer Relations department, to include coaching and consulting to close department skill gaps.

    Duties and Responsibilities

    • Coordinate and deliver training programs using an appropriate mode (in-person or virtual) to provide understanding of department technology and workflows, relevant laws, and HMSA plans and benefits. Manage logistics of training including planning, scheduling, and preparation of necessary tools and materials.
    • Assist the department with daily business operations and functions including activities such as phone servicing, on-the-job training, mentoring and coaching.
    • Support the development of course and written training materials. Assess the department's current and future training needs and gaps. Provide research, analysis, consulting and coaching to close servicing gaps.
    • Develop and design in-person and online courses and learning material, curriculum, learning activities, assignments, and assessments.
    • Maintain training material and curriculum in HMSA's learning management system. Efficiently use the learning management system to promote individual and group learning.
    • Performs all other miscellaneous responsibilities and duties as assigned or directed.

    Exempt or Non-Exempt

    Exempt

    Minimum Qualifications

    • Bachelor's degree and one year of related work experience; or equivalent combination of education and related work experience.
    • Excellent organizational skills.
    • Excellent verbal and written communication skills and the ability to write high-level communication for specific audiences.
    • Intermediate knowledge of Microsoft Office Applications. Including but not limited to Word, Excel, Outlook, and Power Point
  • 1 Month Ago

H
Customer Service and Sales Representative
  • Hawaii Medical Service Association
  • Kapolei, HI FULL_TIME
  • Job Summary **Hybrid Work Environment - Must reside in Oahu** This position serves as the principal HMSA contact for prospective and current Oahu employers and members inquiring about small group heal...
  • Just Posted

S
Customer Service Representative
  • Steve's Plumbing Service
  • Pearl, HI FULL_TIME
  • Steve's Plumbing & A/C Service Located in O'ahu, Hawaii, is looking to find the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on ...
  • 3 Days Ago

H
Customer Service Representative
  • Hawaii Dental Service
  • Honolulu, HI FULL_TIME
  • POSITION SUMMARYUnder the supervision of the Customer Service Manager, responds to customer inquires and resolves customer issues, and provides information about eligibility, benefits and claims infor...
  • 5 Days Ago

H
Customer Relations Trainer I
  • HMSA
  • Honolulu, HI FULL_TIME
  • Coordinate and deliver training programs using an appropriate mode (in-person or virtual) to provide understanding of department technology and workflows, relevant laws, and HMSA plans and benefits. M...
  • 1 Month Ago

H
Customer Experience Administrator
  • Hawaii Dental Service
  • Honolulu, HI FULL_TIME
  • POSITION SUMMARYUnder the direction of the Customer Service Manager, performs duties related to the Customer Service department, that includes managing the acknowledgement and resolution of grievances...
  • 5 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Service Trainer jobs found in Honolulu, HI area

U
Sales Representative - Independent Agent
  • UnitedHealthcare Medicare Solutions
  • Honolulu, HI
  • Seeking: Individuals who are interested in building their own business with the potential for excellent long-term income...
  • 3/19/2024 12:00:00 AM

S
DOL VETS TAP: Senior Employment Travel Facilitator (Part-time) - Pacific Region (Hawaii)
  • Serco North America
  • Honolulu, HI
  • Position Description : JOIN OUR TEAM to assist and prepare over 200,000 Servicemen and women who separate annually from ...
  • 3/19/2024 12:00:00 AM

S
Recreational Therapist II
  • Sutter Health
  • Ewa Beach, HI
  • We are so glad you are interested in joining Sutter Health! Organization: Sutter Health Pacific Position Overview: Plans...
  • 3/19/2024 12:00:00 AM

Q
Rep, Mobile Examiner - (P/T) - ExamOne/Honolulu, HI area
  • Quest Diagnostics
  • Honolulu, HI
  • Overview: Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to ...
  • 3/18/2024 12:00:00 AM

2
Yoga Group X Instructor
  • 24 Hour Fitness
  • Pearl City, HI
  • Yoga Group X Instructor Pearl City , Hawaii **FULL-TIME** Part-time **LOCATION** 1000 Kamehameha Highway Pearl City HI 9...
  • 3/18/2024 12:00:00 AM

S
Aquatics Program Specialist - Hourly Pay Range is $15.75 - $17.00
  • Salvation Army
  • Ewa Beach, HI
  • The Salvation Army Hawaiian and Pacific Islands Division Ray and Joan Kroc Corps Community Center Job Description rev. 9...
  • 3/18/2024 12:00:00 AM

B
All Positions- Fitness Instructor, Membership Sales, Front Desk Asst.
  • Body Burn Corporation
  • Honolulu, HI
  • Job Description Job Description The following part-time positions available: -Fitness Instructor (Pilates Reformer, HIIT...
  • 3/15/2024 12:00:00 AM

P
Hawaii: Bather/Groomer Trainee
  • PetSmart
  • HONOLULU, HI
  • YOUR GROOMING CAREER: Start your career in grooming as a Groomer Trainee! As a Groomer Trainee in our Grooming Salon, yo...
  • 12/29/2023 12:00:00 AM

Honolulu (/ˌhɒnəˈluːluː/; Hawaiian: [honoˈlulu]) is the capital and largest city of the U.S. state of Hawaiʻi. It is an unincorporated part of and the county seat of the City and County of Honolulu along the southeast coast of the island of Oʻahu.[a] The city is the main gateway to Hawaiʻi and a major portal into the United States. The city is also a major hub for international business, military defense, as well as famously being host to a diverse variety of east-west and Pacific culture, cuisine, and traditions. Honolulu is the most remote city of its size in the world and is the westernmost...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$52,180 to $72,444
Honolulu, Hawaii area prices
were up 1.9% from a year ago

Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019