Customer Service Trainer jobs in La Crosse, WI
Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Service Trainer jobs
Customer Service
- Oxygen Service Company
-
Eau Claire, WI
FULL_TIME
-
The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales. They will also respond to website sales inquiries and share leads with sales team. They will also perform and review various reports with accuracy to maintain customer business.
Essential Duties and Responsibilities:- Provide exceptional customer service to all internal and external customers
- Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
- Create accurate orders in ERP system providing customer with order confirmation
- Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
- Assist with Ecommerce ordering creating quick lists
- Handle customer complaints with regards to orders/products that are missing, delayed or damaged
- Work with vendors to determine accurate lead times for products that are not in stock
- Enter contract pricing or special pricing for products as applicable
- Help sales in creating sales value document
- Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager
- Assist in “On-boarding” and “Off-boarding” customers
- Complete bid package proposal for customers using company standardized quote package template
Other Responsibilities:- Assist billing as needed by sending invoice copies and answer simple billing inquiries
- Serve as back up for Counter Sales when needed
- Perform other job duties as assigned by supervisor.
- Complete required vendor training modules, such as Miller Masters, Hypertherm Sales Pro, Lincoln, etc. and participate in onsite Vendor training sessions
Education, Experience and Skills:- High School diploma or equivalency
- 2 years customer service experience required
- 2 years of experience working in an ERP system.
- Basic knowledge of welding and gases industry preferred
- Must be a team player and works well with others
- Proficient computer skills in Microsoft Office Suite and previous ERP experience required
- Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail
- Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees
- Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
Equipment Used:- Forklift, 2-wheel dollies, liquid carts and pallet jacks
- Standard office equipment, computer programs and technical manuals
- Handle various hand and power tools such as drills, screwdriver, box cutters, scanners, etc.
- Safety gear such as safety boots, safety glasses, gloves, etc. as applicable
Job Specifications/Requirements:
Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits.
Who is OSC?
Oxygen Service Company is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. With being 100% Employee Owned since 1993, we have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an employee-owned company and an organization that is focused on serving its customers and employee owners!
Why Work for OSC!
Employees have the opportunity every day to directly impact the success of the business. This is felt through the employee-ownership culture.
OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement – 401(k) & Employee Stock Ownership Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com!
Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
- 14 Days Ago
Customer Service Representative
- RED BARN SERVICE LLC
-
Abbotsford, WI
FULL_TIME
- Red Barn Service LLC in Abbotsford, WI is looking to hire a Customer Service Representative to perform varied tasks as part of our team. Are you someone who enjoys meeting new people and helping them?...
- 1 Month Ago
Customer Service Representative
- North Country Electric Service LLC
-
Chippewa Falls, WI
FULL_TIME
- We are looking for a detailed, motivated person to join our growing team! As a CSR you will work with our customers and technicians to ensure quality service meets all expectations.Responsibilities:· ...
- 30 Days Ago
Customer service
- Kwik Trip, Inc.
-
Cadott, WI
FULL_TIME
- Requirements : . Food Service, Customer, Service, Store, Retail, Food Last updated : 2024-04-07
- 16 Days Ago
Customer Service
- Kwik Trip
-
Osseo, WI
PART_TIME
- Kwik Trip | Hiring Now Customer & Food Service in Osseo! Looking for: Early Morning - Evening Flexibility Overnight shifts with additional pay $$ Cross training (Register, Kitchen) Some weekends and h...
- 20 Days Ago
Customer Service
- Celerity Staffing Solutions
-
Stanley, WI
FULL_TIME
- Customer Service Representative1st Shift - $20.00 to startPrimary Role Expectations: • Greet walk-in customers with a smile and evaluate their needs. • Direct customers to an inside sales representati...
- Just Posted
Filters
- Current Active Filter
- La Crosse, WI
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Trainer jobs found in La Crosse, WI area
CDL Class A - Delivery Driver Trainee - Earn and Learn!
- Performance Foodservice
-
La Crosse, WI
- Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety...
- 4/24/2024 12:00:00 AM
Simulation Specialist
- Gundersen Health System
-
La Crosse, WI
- GUNDERSEN HEALTH SYSTEM Simulation Specialist LA CROSSE , Wisconsin Apply Now JOB REQUIREMENTS: Love + medicine is who w...
- 4/24/2024 12:00:00 AM
Field Application Specialist - HammerHead
- The Toro Company
-
La Crosse, WI
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/23/2024 12:00:00 AM
Territory Sales Representative
- GAP Medical, LLC
-
La Crosse, WI
- GAP Medical is a medical device distributor that works with Orthopedic, Neurosurgery, and Podiatry surgeons. GAP Medical...
- 4/23/2024 12:00:00 AM
Adjunct Instructor - Written Communications and Technical Writing
- Western Technical College
-
La Crosse, WI
- Salary: $47.00 Hourly Location : 400 Seventh Street North La Crosse, WI Job Type: Part-Time Job Number: 2024-01136 Divis...
- 4/22/2024 12:00:00 AM
Diesel Mechanic
- River States Truck & Trailer, La Crosse Truck Mack
-
La Crosse, WI
- Job Description Job Description Position: Diesel Mechanic Location: La Crosse, WI Pay: $45,760 - $83,200 per year Job Re...
- 4/22/2024 12:00:00 AM
Pet Grooming Salon Manager
- PetSmart
-
Onalaska, WI
- PET GROOMING SALON MANAGER We value your experience and are currently offering a $2000 sign-on bonus OR a $1500 sign-on ...
- 12/29/2017 12:00:00 AM
Bather / Groomer Trainee
- PetSmart
-
Onalaska, WI
- YOUR GROOMING CAREER: Start your career in grooming as a Groomer Trainee! As a Groomer Trainee in our Grooming Salon, yo...
- 12/29/2017 12:00:00 AM
About La Crosse, Wisconsin
La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south.
According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$47,196 to $65,525
La Crosse, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Service Trainer do?
Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019