Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
As a Customer Service person, you are responsible for establishing warm and sincere contact with each and every guest; setting up the drive thru, lobby, and front line areas; taking and filling orders; keeping your area clean and stocked; and for insuring product holding times are properly labeled. The Cashier must always be warm and sincere to the guests while performing the required tasks in a quick and efficient manner, always being aware of the guests waiting to be served. You may need to provide explanations or assurance to new guests about how to best enjoy their dining experience.
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0 Customer Service Trainer jobs found in Lansing, MI area