Customer Service Trainer jobs in Lebanon, PA
Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Service Trainer jobs
Customer Service
- vTech Solution
-
Hershey, PA
FULL_TIME
- Company DescriptionvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frameJob DescriptionJob DescriptionResponsible for investigating and resolving customer disputes.Provide excellent customer service and timely responsesHandle disputes ranging from quality of service issues to simple billing disputes.Key Accountabilities:Research customer accounts using SAP.Maintain accurate updating of information in database and SAP systems.Work with various area of the business to investigate, research and resolve customer disputesWrite company utility reports to customers supporting the company’s position.Utilize active listening skills to clarify the needs of the customer, Answer customer inquiries, and assist in the resolution of concerns.Maintain a high level of product and process knowledge.Educate internal/external customers on services.Master desktop solutions system applications, including SAP, ORCOM, Word and Excel.Handle difficult issues and avoid escalation whenever possible.Provide exceptional service to the customer that meets or exceeds all contractual service level agreements.Be responsive to and execute process improvements/enhancement programs.Support and sustain a positive environment that fosters team performance and individual excellence.Education:High School Diploma, GED, or equivalent.Knowledge:A general understanding of the water business or utility industry and the regulations impacting billing and collections. A working knowledge of customer recordkeeping and billing processes and strong computer skills in a business environment are required.Strong communication, listening, problem solving and computer skills.Experience:• 3 years’ experience in customer service or compliance.QualificationsResearch customer accounts using SAP.Maintain accurate updating of information in database and SAP systems.Work with various area of the business to investigate, research and resolve customer disputesWrite company utility reports to customers supporting the company’s position.Utilize active listening skills to clarify the needs of the customer, Answer customer inquiries, and assist in the resolution of concerns.Maintain a high level of product and process knowledge.Educate internal/external customers on services.Master desktop solutions system applications, including SAP, ORCOM, Word and Excel.Handle difficult issues and avoid escalation whenever possible.Provide exceptional service to the customer that meets or exceeds all contractual service level agreements.Be responsive to and execute process improvements/enhancement programs.Support and sustain a positive environment that fosters team performance and individual excellence.Additional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Customer Service/Service Advisor
- Boss Truck Shops, Inc
-
Myerstown, PA
OTHER
- Overview The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting custome...
- 12 Days Ago
Customer service associate
- Consulate Health Care
-
Pottsville, PA
FULL_TIME
- Schedule Every - Wednesday, Saturday, and Sunday 8am to 6pm (10 hours) 30 hours a week. We are searching for an Administrative Assistant / Receptionist to join our community that is resident and emplo...
- 10 Days Ago
Customer Service Associate (Receptionist)
- Luther Ridge at Seiders Hill (ALF)
-
Pottsville, PA
FULL_TIME
- Looking for qualified Administrative Assistants to join our team at Luther Ridge at Seiders Hill! Schedule Every - Wednesday, Saturday, and Sunday 8am to 6pm (10 hours) 30 hours a week. We are searchi...
- 12 Days Ago
Customer Service Manager/Receptionist
- Caring Hands Animal Hospital
-
Danville, PA
FULL_TIME
- Caring Hands Animal Hospital is seeking an outstanding Customer Service Representative Manager to join our team! In this role, the successful candidate will provide leadership, guidance, supervision, ...
- 14 Days Ago
Checkout & Customer Service Associate
- Paul B. Zimmerman, Inc.
-
Lititz, PA
FULL_TIME
- DescriptionOur goal is to serve one another, our customers, and our community and be excellent in all we do. Paul B. Zimmerman, Inc. is hiring people who want to make that kind of a difference and if ...
- 15 Days Ago
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0 Customer Service Trainer jobs found in Lebanon, PA area
Swim Instructor
- Hiring Now!
-
Hershey, PA
- Description: Milton Hershey School (MHS) is seeking a year-round part-time Swim Instructor to work at MHSs 3 indoor pool...
- 4/18/2024 12:00:00 AM
Fitness Instructor
- Pure Barre Lancaster
-
Lancaster, PA
- Job Description Job Description Pure Barre, the largest, most established barre fitness concept in the nation, with over...
- 4/18/2024 12:00:00 AM
Personal Trainer $57,656 per year
- Compel Fitness, LLC
-
Harrisburg, PA
- Personal Trainer 149 salaries **Job openings matching Personal Trainer in Compel Fitness** - Midlothian, VA Selling pers...
- 4/18/2024 12:00:00 AM
Process Engineer
- Direct Wire
-
Denver, PA
- Direct Wire & Cable is currently seeking a Process Engineer to join our team! This role will be responsible for developi...
- 4/17/2024 12:00:00 AM
Systems Operations Analyst II - Warehouse Systems Management
- GEODIS Group
-
Lebanon, PA
- ** Systems Operations Analyst II - Warehouse Systems Management** **Job Category****:** Information Technology **Requisi...
- 4/17/2024 12:00:00 AM
Customer Service Rep-Technical
- Spectrum Brands
-
Reading, PA
- **Customer Service Rep-Technical** Job Title Customer Service Rep-Technical Job # US13772 Requisition Type Regular Funct...
- 4/16/2024 12:00:00 AM
Linehaul Driver - Mileage- HOME DAILY
- Pitt-Ohio Express Llc
-
Harrisburg, PA
- Requisition Number: 2021-0331-HAR-POE Job Title: Linehaul Driver - Mileage- HOME DAILY City: Harrisburg State: PA Pay Sc...
- 4/16/2024 12:00:00 AM
Class A CDL Combo Driver
- Old Dominion Freight Line Inc.
-
Carlisle, PA
- Class A CDL Combo Driver page is loaded **Class A CDL Combo Driver** **Class A CDL Combo Driver** locationsCarlisle, PA ...
- 4/14/2024 12:00:00 AM
About Lebanon, Pennsylvania
Lebanon (/ˈlɛbənən/) is a city in and the county seat of Lebanon County, Pennsylvania, United States. The population was 25,477 at the 2010 census, a 4.2% increase from the 2000 count of 24,461. Lebanon is located in the central part of the Lebanon Valley, 26 miles (42 km) east of Harrisburg and 29 miles (47 km) west of Reading.
Lebanon was founded by George Steitz in 1740 and was originally named Steitztown.
According to the United States Census Bureau, the city has a total area of 4.2 square miles (11 km2), all of it land.
Lebanon is bordered to the north and east by North Lebanon Township (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$48,700 to $67,615
Lebanon, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Trainer do?
Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019