Customer Service Trainer jobs in Lompoc, CA

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Trainer
  • Chumash Enterprises
  • Buellton, CA FULL_TIME
  • Overview

    Under the direction of the Director of Training and Development, coordinates and facilitates training and development programs for all levels of Team Members for Chumash Enterprises. Creates, implements, and facilitates training programs for all levels of team members. 

     

    This role and its function are part of the Human Resource shared services model. A Team Member in a shared service structure, works within a dedicated business unit (including people, processes, and technologies) that is structured as a centralized point of service and is focused on defined business functions. These units typically serve multiple business groups enterprise wide, and typically have established Service Level Agreements.

    Responsibilities

    • Facilitates Team Member training sessions, covering specified areas such as Orientation, guest service, and compliance, and supervisory training. • Organize and coordinates planning materials of the onboarding process.• Responsible for onboarding and orientation. • Assists in developing training courses and training materials for companywide training programs led by the Human Resources training team and operational training programs for various departments.• Evaluates the effectiveness of various training programs and methodologies.• Maintains records to document training participants, activities, and results.• Researches, orders, and maintains training supplies. Transports supplies as needed. • Makes recommendations for learning and development opportunities for consideration as program design. • Provides support, collaboration, and partnership to operational development trainers and management teams. • Responsible for learning new information on rules, regulations, trends, and best practices relating to learning and development activities and programs. • Ensures effective administration of training process and policies.• Maintains knowledge of the latest trends in training.• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.• Performs other duties as required.

    Qualifications

    • High School diploma or GED certificate.• Bachelor’s Degree or equivalent work experience.• Two years’ experience working in hospitality, gaming, or related field. • Bilingual in Spanish and/or Tagalog language is a plus. • Ability to present and facilitate training programs to diverse audiences, demonstrating the ability to motivate, educate, and train others. • Ability to have a flexible work schedule to work holidays, nights, and weekends. • Intermediate computer proficiency utilizing Microsoft applications, email, and Internet.• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.• Native American hiring preference applies.

    Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.• People Development: Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.• Oral Communication: Shaping and expressing ideas and information in an effective manner.• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

    Location

    585 McMurray Road

    Minimum Pay Rate

    $64,480.00 annually

    Maximum Pay Rate

    $72,090.00 annually
  • 23 Days Ago

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TRAINER
  • Chumash Enterprises
  • Santa Ynez, CA FULL_TIME
  • Location 4175 Employment Status Full Time Shift Days Specific Work Schedule Department Human Resources Beginning Pay Rate $64,480 - $72,090/Annually, DOE Trainer JOB DESCRIPTION: Starting Pay Rate: $6...
  • 11 Days Ago

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Customer Service/Sales
  • The Home Depot
  • Lompoc, CA FULL_TIME
  • Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn ...
  • 16 Days Ago

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Customer Service Representative
  • Everyone Can Dance
  • Solvang, CA FULL_TIME
  • Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledg...
  • 1 Month Ago

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Customer Service Representative
  • U-Haul Co. of California
  • Lompoc, CA OTHER
  • Compensation Range: $15.50 to $25.00 Hourly Location: 150 Vulcan Dr, Lompoc, California 93436 United States of America Are you a people person? Do you love helping others? U-Haul is in search of frien...
  • 2 Months Ago

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(8333) Solvang: Customer Service Rep
  • Domino's Franchise
  • Solvang, CA FULL_TIME
  • Company Description No one likes being bored at work, which is why a Domino's job is all about having fun! We live to beat the rush and make it possible to make, bake or take pizzas during the hungry ...
  • 25 Days Ago

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0 Customer Service Trainer jobs found in Lompoc, CA area

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Aquatics Specialist - Lifeguard/Swim Instructor
  • City of Lompoc, CA
  • Lompoc, CA
  • Salary : $3,414.35 - $4,080.01 Monthly Location : Lompoc, CA Job Type: Full-Time, Permanent Job Number: 0450723 Departme...
  • 3/28/2024 12:00:00 AM

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Dental Assistant
  • Santa Barbara Neighborhood Clinics
  • Goleta, CA
  • Reports to the Dental Clinic Manager and performs basic supportive dental procedures under the supervision of a licensed...
  • 3/28/2024 12:00:00 AM

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Periodic Maintenance Technician / Mechanic
  • Pape Material Handling Inc
  • Santa Maria, CA
  • PAPE’ MATERIAL HANDLING, INC. – SANTA MARIA, CA PERIODIC MAINTENANCE TECHNICIAN: Do you love working on equipment and tu...
  • 3/27/2024 12:00:00 AM

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Product Support Sales Representative
  • Pap Group
  • Santa Maria, CA
  • ** Product Support Sales Representative** **Job Category****:** Sales **Requisition Number****:** PRODU08967 Showing 1 l...
  • 3/26/2024 12:00:00 AM

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Shift Leader
  • Grand Fitness Mgmt, LLC
  • Lompoc, CA
  • A Shift Leader supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with comp...
  • 3/24/2024 12:00:00 AM

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California: Bather/Groomer Trainee
  • PetSmart
  • Santa Maria, CA
  • YOUR GROOMING CAREER: Start your career in grooming as a Groomer Trainee! As a Groomer Trainee in our Grooming Salon, yo...
  • 12/30/2022 12:00:00 AM

Lompoc (/ˈlɒmpoʊk/, LOM-poke) (Purisimeño: Lompo', "Stagnant Water" ; Spanish: Lumpoco) is a city in Santa Barbara County, California, on the west coast of the United States. The city was incorporated on August 13, 1888. The population was 42,434 at the 2010 census, up from 41,103 at the 2000 census. Before European settlers arrived, the area around Lompoc was inhabited by the Chumash people. The name of the city is derived from a Purisimeño term, "Lum Poc", which means "stagnant waters" or "lagoon". The Spanish called it "Lumpoco". In 1837, the Mexican government sold the area as the Rancho L...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$53,686 to $74,535
Lompoc, California area prices
were up 2.5% from a year ago

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