Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
CSR
For a small loan company based in Texas. The company was started in April of 1970 and grew to 9 locations in Texas. In addition to offering unsecured, personal loans, the company also does Income Tax services.
Job Purpose:
To respond to customer’s personal financial needs and maintain a professional and courteous relationship while also satisfying company requirements.
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Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, bilingual, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
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Work Location: In person
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0 Customer Service Trainer jobs found in Mcallen, TX area