Customer Service Trainer jobs in Oakland, CA

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Entry Level Traveling Customer Trainer
  • Reynolds and Reynolds
  • Oakland, CA FULL_TIME
  • Position description:

    The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

    In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

    When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. Since you will be working from a home office, we will provide you with a company cell phone, laptop, and printer-scanner-copier equipment.

    Training:

    Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

    Requirements:
    • Bachelor's degree or equivalent experience
    • Ability to travel 80% of the time
    • Outgoing, friendly personality
    • Strong written and verbal communication skills
    • Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
    • Must have reliable home internet with sufficient bandwidth for video conferencing


    Benefits:
    We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

    - Medical, dental, vision, life insurance, and a health savings account
    - 401(k) with up to 6% matching
    - Paid vacation and sick days
    - Eight paid holidays
    - Referral bonuses
    - Working remotely with a company cell phone, laptop, and other provided home office equipment
    - Professional development and training
    - Promotion from within
  • 1 Month Ago

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Customer Service
  • Pizza Hut
  • SAN LEANDRO, CA FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • Just Posted

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Customer service and
  • Clear Concepts Management
  • Richmond, CA FULL_TIME
  • Our company promotes only from within and is now hiring career-minded individuals who desire to learn the art of sales as an Account Manager (entry-level only) on our retail sales team. Immediate mana...
  • 24 Days Ago

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Customer Service
  • Third Party CS
  • Richmond, CA FULL_TIME
  • Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide t...
  • Just Posted

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Customer Service
  • Third Party CS
  • Walnut Creek, CA FULL_TIME
  • Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide t...
  • Just Posted

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Customer Service
  • Third Party CS
  • San Ramon, CA FULL_TIME
  • Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to qu...
  • Just Posted

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0 Customer Service Trainer jobs found in Oakland, CA area

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Customer Experience Manager
  • Five Below
  • Alameda, CA
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/29/2024 12:00:00 AM

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Member Services Representative I - Bilingual Cantonese / Job Req 688130118
  • Alameda Alliance For Health
  • Alameda, CA
  • PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primar...
  • 3/29/2024 12:00:00 AM

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Member Services Representative I - Bilingual Cantonese/Mandarin / Job Req 671415441
  • Alameda Alliance For Health
  • Alameda, CA
  • PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primar...
  • 3/29/2024 12:00:00 AM

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Store Support Supervisor (Customer Service, Front End Support) - Full Time
  • Whole Foods Market
  • San Francisco, CA
  • Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the departm...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Oakland, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

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Store Support Supervisor (Customer Service, Front End Support) - Full Time
  • Whole Foods
  • San Francisco, CA
  • Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the departm...
  • 3/27/2024 12:00:00 AM

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Athletic Trainer/DME Field Service Rep (Mountain View/Santa Cruz, CA)
  • Enovis
  • Fremont, CA
  • Job Description: Are you passionate about patient care and helping people live active lives? Are you curious about what ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • San Francisco, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/26/2024 12:00:00 AM

Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.) The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water. Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$61,041 to $84,746
Oakland, California area prices
were up 4.5% from a year ago

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