Customer Service Trainer jobs in Pierre, SD

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Customer Service Trainer jobs

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Customer Service Agent : 330789
  • CorTech
  • Sparks, NE FULL_TIME
  • REQUIREMENT Associates degree preferred, high school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and / or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks/goals.
    RESPONSIBILITY LEVEL: Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.

    PRINCIPAL DUTIES:
    Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customers expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
    Upon completion, reconciles all service requests daily.
    Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
    Assists with creation of L&M quotations.
    Develops and maintains viable long-term relationships with customers and subcontractors.
    Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.
    Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review.
    Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
    Facilitates administration of warranty claims.
    May guide and prioritize the activities of the Customer Service Agent Assistants. Periodically performs duties of the Customer Service Agent Assistant as overflow demands.
    Other duties and administrative activities as assigned
  • 6 Days Ago
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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Aberdeen, SD FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 1 Month Ago
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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Fort Pierre, SD FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 1 Month Ago
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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Eagle, SD FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 1 Month Ago
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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Chamberlain, SD FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 1 Month Ago
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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Redfield, SD FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 1 Month Ago
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0 Customer Service Trainer jobs found in Pierre, SD area

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Teachers (FT&PT)
  • The Learning Experience
  • Pierre, SD
  • Responsibilities Use a growth mindset to develop young minds and inspire a love of learning Create a safe, nurturing env...
  • 4/15/2024 12:00:00 AM
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Full Time Nanny and Housekeeper
  • Care
  • Pierre, SD
  • Responsibilities Duties include light housekeeping such as maintaining common areas, unloading dishwasher, kids laundry
  • 4/15/2024 12:00:00 AM
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Solutions Architect - Remote - USA
  • FullStack Labs
  • Pierre, SD
  • FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Si...
  • 4/15/2024 12:00:00 AM
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Medical Assistant (MA) - Orthopedics Clinic
  • Avera Medical Group Pierre
  • Pierre, SD
  • Join the team at Avera! Award Winning Health Care: Avera has been named among the nations 15 Top Health Systems, Forbes ...
  • 4/15/2024 12:00:00 AM
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Certified Nursing Assistant (CNA) - Long-Term Care
  • Hiring Now!
  • Pierre, SD
  • Join the team at Avera! Award Winning Health Care: Avera has been named among the nations 15 Top Health Systems, Forbes ...
  • 4/15/2024 12:00:00 AM
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Material Coordinator Lead - Haiti
  • Amentum
  • Pierre, SD
  • Amentum, a large government contract company, is seeking a Material Coordinator Lead for a pending contract award in Hai...
  • 4/15/2024 12:00:00 AM
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Customer Service Rep- State Farm Agent Team Member
  • Kari Bauman Agency Llc
  • Pierre, SD
  • Job Description Job Description Busy insurance & financial service office is looking for a Customer Service representati...
  • 4/14/2024 12:00:00 AM
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Greeter
  • Walmart
  • Pierre, SD
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/14/2024 12:00:00 AM
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About Pierre, South Dakota

Pierre (/pɪər/; Lakota: čhúŋkaške, "fort") is the capital of the U.S. state of South Dakota and the seat of Hughes County. The population was 13,646 at the 2010 census, making it the second-least populous state capital in the United States, following only Montpelier, Vermont, and the eighth-most populous city in South Dakota. Founded in 1880 on the east bank of the Missouri River opposite Fort Pierre, Pierre has been the state capital since South Dakota gained statehood on November 2, 1889. It was challenged by Huron for the capital and won because of its location in the geographic center of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$42,230 to $58,632
Pierre, South Dakota area prices
were up 0.8% from a year ago
View detail

What does a Customer Service Trainer do?

Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019