Customer Service Trainer jobs in Queens Village, NY

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Service
  • JOSEPH L BALKAN INC
  • Richmond, NY FULL_TIME

  • Summary:

    Balkan Sewer and Water Main Service is NYC’s largest house sewer and water service line contractor.

    Balkan also operates a comprehensive drain cleaning company. The Balkan Team has been in

    continuous operation for over 65 years, and has a pristine reputation in the NYC plumbing industry. To

    learn more visit BalkanPlumbing.com.

    Our vital and growing firm is searching for a skilled Customer Service Specialist / Dispatcher who will be

    responsible for providing effective customer service for our internal and external customers by using

    excellent, in-depth knowledge of company services as well as communicating effectively with team

    members within the organization. The primary focus of this role is to ensure that field technicians are

    productive and on-time to service appointments. The dispatcher is responsible for proactively

    monitoring technicians' work routes and communicating with technicians and the call center.

    Responsibilities:

    ● Schedule and route technicians, based on job requirements, skill sets, and availability using the

    Dispatch system.

    ● Creating work orders, dispatching technicians, and communicating with customers.

    ● Accurate Salesforce data entry.

    ● Relay work orders, messages, and information to and from work crews, supervisors, and

    co-workers using telephones or computers.

    ● Prioritize work orders according to urgency and importance.

    Skills and Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the

    Essential functions:

    ● Telephone Skills

    ● Documentation Skills

    ● Data Entry Skills

    ● Informing Others

    ● Listening

    ● Verbal and Written Communication

    ● Energy Level

    ● Multi-tasking

    ● Dependability

    ● Emotional Control

    ● Reporting Skills


    Requirements:

    ● Proven experience as an account manager, customer service representative or relevant position

    ● Experience with high phone volume

    ● Outstanding organizational and multitasking abilities

    ● Active listener with excellent communication skills

    ● Sound judgment and critical thinking; problem-solver

    ● Ability to work independently and efficiently

    ● Self-motivated, detail-oriented and organized

    ● Ability to quickly adjust priorities and maintain productivity

    ● Proficient in English (oral and written)

    ● Proficient in Spanish (oral and written), a plus

    ● High School diploma


  • 9 Days Ago

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Trainer
  • Samaritan Daytop Village
  • Queens, NY FULL_TIME
  • Overview Trainer Non-Profit Supervisors Can Work Anywhere….The BEST Work with Us! Salary: $65,000-$70,000 A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs ...
  • 7 Days Ago

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Customer Service Coordinator I
  • Yusen Logistics
  • Springfield, NY OTHER
  • Overview Salary Range: $37,437.00-$58,599.00 Position Summary: The Customer Service Coordinator manages Air and Ocean Import or Export shipments ensuring effective customer service, accurate shipment ...
  • 18 Days Ago

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Sales Associate/Customer Service
  • ILY Clothing
  • Queens, NY PART_TIME,FULL_TIME
  • Sales Associates Needed At ILY Clothing our goal is to help people find confidence to feel beautiful. We specialize in premium, Colombian Shapewear and Jeans. We are currently looking to expand our te...
  • 18 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Flushing, NY FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Rockaway, NY FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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0 Customer Service Trainer jobs found in Queens Village, NY area

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Customer Service Trainer (Care Team)
  • FreedomCare LLC
  • New York, NY
  • **Customer Service Trainer (Care Team)** at FreedomCare Lake Success, NY or New York, NY Started in 2016, FreedomCare is...
  • 3/28/2024 12:00:00 AM

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Entry Level Customer Service Assistant
  • Qonten
  • Jersey City, NJ
  • **Entry Level Customer Service Assistant** - | Wed, 20 Oct 2021 20:48:32 GMT As a Customer Service Assistant, you will a...
  • 3/28/2024 12:00:00 AM

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Patient Representative
  • PHYSIOFITNESS PT PC
  • New York, NY
  • Job Description Job Description Physiofitness Physical Therapy is looking for a full-time Patient Representative to join...
  • 3/25/2024 12:00:00 AM

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Account Representative Sales
  • America Works Network of Companies
  • New York, NY
  • Job Description Job Description Job Title: Sales Representative Compensation: $50k Starting Annual Salary, with potentia...
  • 3/25/2024 12:00:00 AM

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Customer Care Specialist
  • Calico Cottage, Inc.
  • New York, NY
  • ** Calico Cottage** ** Customer Care Specialist** Amityville, NY 11701 **This is a non remote position at our Amityville...
  • 3/25/2024 12:00:00 AM

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Customer Service Team Trainer (Front End Support)
  • Whole Foods Market IP, L.P.
  • Yonkers, NY
  • Job Description In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retenti...
  • 3/25/2024 12:00:00 AM

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Director of Professional Services
  • Stensul
  • New York, NY
  • Who We Are The Stensul Marketing Creation Platform™ dramatically reduces email creation time - by up to 90% - so teams c...
  • 3/24/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Hackensack, NJ
  • Description The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/24/2024 12:00:00 AM

Queens Village is a mostly residential middle class neighborhood in the eastern part of the New York City borough of Queens. The Queens Village Post Office serves the ZIP codes of 11427 (Hollis Hills and Bellaire), 11428 (central Queens Village), and 11429 (Southern Queens Village south of the LIRR Main Line). The neighborhood is part of Queens Community Board 13. Shopping in the community is located along Braddock Avenue, Hillside Avenue, Hempstead Avenue, and Jamaica Avenue (NY 25), as well as on Springfield Boulevard. Located just east of Queens Village, in Nassau County, is the Belmont Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$58,289 to $80,926
Queens Village, New York area prices
were up 1.5% from a year ago

Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019