Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a motivated and experienced Insurance Agent to join our service team. As a part of our service team, you will be responsible for servicing insurance policies to existing clients. This is a sales-oriented role that requires excellent communication and negotiation skills. Bilingual candidates are highly encouraged to apply.
Responsibilities:
- Service insurance policies to individuals and businesses
- Develop and maintain relationships with clients to ensure customer satisfaction
- Assess clients' insurance needs and provide appropriate coverage options
- Explain policy features, benefits, and exclusions to clients
- Process insurance applications, endorsements, and renewals
- Provide exceptional customer service throughout the service process
- Stay up-to-date with industry trends and changes in insurance regulations
- Collaborate with underwriters to negotiate terms and conditions
- Maintain accurate records of client interactions and transactions
Requirements:
- Proven experience in customer service, preferably in insurance or a related field
- Excellent communication and interpersonal skills
- Strong sales administration skills, including the ability to manage client information and documentation accurately
- Knowledge of HIPAA regulations and benefits administration is preferred
- Ability to market insurance products effectively
- Strong negotiation skills to secure competitive rates for clients
If you are a self-motivated individual with a passion for sales and helping clients protect their assets, we would love to hear from you. Join our team as an Insurance Agent and take your career to new heights!
Job Type: Full-time
Pay: $34,000.00 - $50,756.66 per year
Weekly day range:
Work setting:
License/Certification:
Ability to Commute:
Work Location: In person
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