Customer Service Trainer jobs in Tampa, FL

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer service trainer
  • Sheltair Aviation
  • Tampa, FL FULL_TIME
  • Base Customer Service Trainer Job Category : Operations Requisition Number : BASEC001642 Showing 1 location Job Details Description This customer service base coach position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration, and courtesy at all times.

    Although customer service is a top priority, a large number of the CSRs / Coach daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace.

    Responsibilities include assisting and / or providing pilots and passengers with the following : fuel orders, online times, notices of arrivals / departures, verbal and written directions, making vehicle rental reservationsThis customer service base coach position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration, and courtesy at all times.

    Although customer service is a top priority, a large number of the CSRs / Coach daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace.

    Responsibilities include assisting and / or providing pilots and passengers with the following : fuel orders, online times, notices of arrivals / departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A / C key handling, and person, over the telephone, radio, email and facsimile communications.

    Conduct new employee and recurring training as needed with CSRs. The CSR Coach is also responsible for entering data related to invoicing, payment processing, and fuel records.

    In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water, and other items as provided.

    The CSR Coach must be able to accommodate changing work hours, variable schedules, and weekend work as required. Qualifications : A High School diploma or GED an Associates degree is preferred.

    • Two to four years relevant experience in related field.* Strong interpersonal, communication, organizational and customer service skills.
    • A valid drivers license.* Proficiency in basic math.* Proficiency in TFBO / EFBO, Microsoft Office, Excel, Power point.
    • Provide classroom-style training, demonstrations, on-the-job training,* Partner with peer and Customer service training team on shared responsibilities.
    • Keep abreast of current learning and performance training strategies, delivery methods, and techniques.* Measure and evaluate the effectiveness of training in achieving desired outcomes.
    • Provide training Matrix performance feedback.* Ability to build trust between Sheltair teammates* Demonstrated performance in maintaining customer service and uniform standards Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications
    • Last updated : 2024-03-07

  • 18 Days Ago

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Customer Service Representative
  • Mazzella Service
  • Bartow, FL FULL_TIME
  • Contracts Administrator (Customer Service)The Contracts Administrator will anticipate and respond to customer inquiries for contract and fall protection division to strive to exceed all expectations. ...
  • 1 Day Ago

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Entry Level Traveling Customer Trainer
  • Reynolds and Reynolds
  • Tampa, FL FULL_TIME
  • Position description:The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to th...
  • 22 Days Ago

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Customer service
  • Adecco US, Inc.
  • Tampa, FL FULL_TIME
  • Adecco is assisting a financial client in their search for Customer Service Representative in Tampa, FL The position is on-site and pays $ 21.00 / hr. If you are looking for a new challenging opportun...
  • 18 Days Ago

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Customer service
  • Trivest Partners, LP
  • Tampa, FL FULL_TIME
  • Inbound Customer Service Job Title Inbound Customer Service Job ID 27559896 Location Tampa, FL 33617 Portfolio Company Description JES is still expanding our Inbound Customer Service force in Tampa, F...
  • 18 Days Ago

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Customer service
  • Meseret
  • Tampa, FL FULL_TIME
  • Our Business Development team is interviewing the BEST talent in the area to qualify the candidates who can properly support our existing Customer Service needs as well as the recent increase in deman...
  • 22 Days Ago

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0 Customer Service Trainer jobs found in Tampa, FL area

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Call Center Team Leader
  • HCLTech
  • Tampa, FL
  • Job Description Job Description 2-4 years of relevant Banking and Cards/Consumer Loans experience Lending Contact Center...
  • 3/28/2024 12:00:00 AM

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Support Lead Part Time - 6047/ST Petersburg
  • Five Below
  • Saint Petersburg, FL
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/28/2024 12:00:00 AM

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Customer Support Representative
  • Highland Management Group
  • Saint Petersburg, FL
  • We are seeking top talent for one of the most rapidly growing marketing and advertising teams in the nation! Local start...
  • 3/28/2024 12:00:00 AM

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FOH Manager
  • Duffy's Sports Grill
  • Sarasota, FL
  • Description: Job Summary: Responsible for planning, directing, and coordinating operations and non-management personnel....
  • 3/28/2024 12:00:00 AM

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Service Plumber
  • Wrench Group
  • Tampa, FL
  • Red Cap is currently seeking Service Plumbers to join our customer service-driven team of dedicated and hard-working ind...
  • 3/28/2024 12:00:00 AM

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2nd Shift Bilingual Call Center Representative
  • Ambs Call Center
  • Tampa, FL
  • Job Description Job Description ABOUT THE CALL CENTER AGENT POSITION Do you like helping others? If so, this job might b...
  • 3/27/2024 12:00:00 AM

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Swim Instructor
  • British Swim School
  • Tampa, FL
  • Swim Instructor Part Time Tampa Become aswim instructorwith British Swim School andenjoy your job! Your days will be fil...
  • 3/25/2024 12:00:00 AM

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Bather / Groomer Trainee
  • PetSmart
  • Tampa, FL
  • YOUR GROOMING CAREER: Start your career in grooming as a Groomer Trainee! As a Groomer Trainee in our Grooming Salon, yo...
  • 12/29/2017 12:00:00 AM

Tampa is a major city in, and the county seat of, Hillsborough County, Florida, United States. It is on the west coast of Florida on Tampa Bay, near the Gulf of Mexico, and is the largest city in the Tampa Bay Area. The bay's port is the largest in the state, near downtown's Channel District. Bayshore Boulevard runs along the bay, and is east of the historic Hyde Park neighborhood. Today, Tampa is part of the metropolitan area most commonly referred to as the "Tampa Bay Area". For U.S. Census purposes, Tampa is part of the Tampa-St. Petersburg-Clearwater, Florida Metropolitan Statistical Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$47,622 to $66,116
Tampa, Florida area prices
were up 1.1% from a year ago

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