Customer Service Training Manager jobs in Abilene, TX

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer service manager
  • DXP Enterprises
  • Abilene, TX FULL_TIME
  • Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers.

    Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit.

    Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success.

    We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

    • Profit and loss of the facility
    • Supervision of the inside sales team
    • Respond to customer inquiries regarding products and services
    • Prepare price quotes
    • Source products
    • Support outside sales team

    Qualifications of the Customer Service Manager include, but are not limited to :

    • 3-5 years of experience working in the Industrial Distribution industry
    • 3 years of management experience
    • Team player with strong people skills
    • Excellent verbal and written communication skills
    • MS Outlook, basic Excel and ERP software experience
    • Must be self-motivated
    • Effective and proven team leader

    Additional Information :

    Physical Demand : N / A

    Training / Certifications : N / A

    Shift Time / Overtime : Monday-Friday, 8am-5pm

    Travel : N / A

    Education : High School Diploma or GED required, Bachelor's Degree preferred

    DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together.

    The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best.

    All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

    DXP offers a comprehensive benefits package including : Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE / M / F / D / V

    Last updated : 2024-04-23

  • 1 Day Ago

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Customer Service Manager
  • Vexus Fiber
  • Abilene, TX FULL_TIME
  • Job Title: Customer Service Manager At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Customer Service M...
  • 1 Month Ago

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Customer Service Manager
  • Vexus Fiber
  • San Angelo, TX FULL_TIME
  • Job Title: Customer Service Manager At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Customer Service M...
  • 1 Month Ago

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Manager in Training
  • Pop Restaurants, LLC
  • Brownwood, TX FULL_TIME
  • PositionAs a Manager Trainee, you will be responsible for establishing and achieving the goals set by the company while exerting all effort to maximize guest satisfaction. You will have the overall re...
  • 7 Days Ago

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Manager in Training
  • Pop Restaurants, LLC
  • Abilene, TX FULL_TIME
  • PositionAs a Manager Trainee, you will be responsible for establishing and achieving the goals set by the company while exerting all effort to maximize guest satisfaction. You will have the overall re...
  • 7 Days Ago

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Manager in Training
  • Pop Restaurants, LLC
  • Brownwood, TX FULL_TIME
  • PositionAs a Manager Trainee, you will be responsible for establishing and achieving the goals set by the company while exerting all effort to maximize guest satisfaction. You will have the overall re...
  • 7 Days Ago

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0 Customer Service Training Manager jobs found in Abilene, TX area

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Maintenance (Set-Up) Technician
  • Pactiv Evergreen
  • Abilene, TX
  • Overview: Maintenance (Set-Up) Technician |Abilene, TX | HIRING IMMEDIATELY Available Shifts: 8+ Hour Shifts - 2nd OR 3r...
  • 4/26/2024 12:00:00 AM

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Assistant Athletic Trainer (Exempt) *2 Openings
  • Hardin Simmons University
  • Abilene, TX
  • POSITION:Assistant Athletic Trainer (Exempt) *2 Openings HSU JOB FAMILY CLASSIFICATION: Trainer I or II DEPARTMENT:Athle...
  • 4/26/2024 12:00:00 AM

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Abilene Bookkeeping - Cash Controller Specialist - Part-Time
  • H-E-B
  • Abilene, TX
  • Job Description: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Custome...
  • 4/26/2024 12:00:00 AM

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Abilene Bookkeeping - Cash Controller Specialist - Part-Time
  • HEB
  • Abilene, TX
  • Responsibilities: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Custom...
  • 4/26/2024 12:00:00 AM

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Abilene Bakery - Cake Decorator - Part-Time
  • HEB
  • Abilene, TX
  • Responsibilities: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Custom...
  • 4/26/2024 12:00:00 AM

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Retail Customer Service
  • EZCorp, Inc.
  • Abilene, TX
  • Address: 1381 Sayles Blvd. Abilene, Texas 79605 Brand: EZPawn Pay range is based on experience from $14 per hour to $15 ...
  • 4/25/2024 12:00:00 AM

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Store Manager (Bilingual)
  • Community Choice Financial Family of Brands
  • Abilene, TX
  • Overview: Store Manager As a Store Manager ("SM"), you will assist in managing overall store performance by overseeing a...
  • 4/24/2024 12:00:00 AM

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Assistant Manager in Training- FT (Store #4124 - Abilene, TX)
  • Delek-US
  • Abilene, TX
  • ** Assistant Manager in Training- FT (Store #4124 - Abilene, TX)** Location: Abilene, TX, US, 79602 Delek US Holdings, I...
  • 4/23/2024 12:00:00 AM

Abilene is located in northeastern Taylor County. The city limits extend north into Jones County. Interstate 20 leads east 149 miles (240 km) to Fort Worth and west 148 miles (238 km) to Midland. Three U.S. highways pass through the city. US 83 runs west of the city center, leading north 24 miles (39 km) to Anson and south 55 miles (89 km) to Ballinger. US 84 runs with US 83 through the southwest part of the city but leads southeast 52 miles (84 km) to Coleman and west with I-20 40 miles (64 km) to Sweetwater. US 277 follows US 83 around the northwest side of the city and north to Anson but he...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$76,958 to $116,529
Abilene, Texas area prices
were up 1.2% from a year ago

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