Customer Service Training Manager jobs in Albuquerque, NM

A Midas Auto Service Manager will be responsible for supervising the operations and performing the customer service duties in an accurate and timely manner in accordance with all company programs, policies and procedures, ensuring proper customer education and follow thru on customer maintenance and repairs.

Legacy Auto Group is an Equal Opportunity/Drug-Free Employer.
Responsibilities:

• Consistently and courteously greet and thank each customer and provide fast and friendly customer service
• Promote sales through explaining benefits of service and products to customers
• Perform vehicle inspections and print vehicle owner’s manual maintenance requirements and prioritize and promote needed products and services with customers and management
• Perform all necessary sales duties per company policy and procedure including, but not limited to: proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
• Execute all company programs, policies, and procedures
• Perform management functions in the absence of the store manager
• Perform all aspects of store operations including but not limited to sales, office, and shop management
• Assist in training and the execution of all company programs, policies, and procedures
• Provide guidance to staff in the resolution of difficult questions or customer concerns
• Attend and assist in the presentation of weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control and payroll objectives alongside the store manager
• Assist Store Manager in reviewing and analyzing profit and loss statements, balance sheets, and payroll projections
• Help monitor employee productivity in accordance with established policy
• Assist in maintaining all accounts receivable and the collection of past due accounts when necessary
• Ensure prompt and consistent opening and closing of location based on store hours of operation
• Help oversee daily cash handling to ensure opening and closing drawers balance
• Coordinate and verifiy bank deposit daily as needed
• Conduct work order reviews for accuracy
• Assist Store Manager with inventory replenishment bi-weekly and with month end physical inventory
• Assist Store Manager in completing any necessary reports or providing information to company personnel as directed in a timely manner
• Assist in organizing, documenting, and processing of all adjustments
• Conduct efficient and accurate sales transactions
• Notify supervisor of any sales, cash or operating discrepancies
• Manage ticket average and profitability and assist store manager in meeting company expectations
• Maintain the appearance of the facilities and protect the assets of the company
• Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers
• Ensure equipment maintenance schedules are maintained
• Handle complaints courteously and efficiently per company policy
• Maintain a clean environment, using company guidelines
• Maintain internal and external store appearance to comply with Big O Tires standards
• Utilize and perform all duties on the company checklists to meet consistent adherence to policies, procedures and expectations
• Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Maintain timely and professional communication with management, employees, vendors and customers
• Keep supervisor informed of any maintenance problems and/or any issues that need attention
• Assist in the proper training of new employees as needed
• Clean facilities, tools and equipment; and stock shelves
• Complete all required training in a timely manner
• Other duties as assigned

Job Requirements:

• 18 years of age or older
• Reliable transportation to work
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Ability to exchange accurate information with customers
• Willingness to work with hazardous materials
• Ability to consistently work in outdoor weather conditions
• Capability to safely operate automatic and manual transmission vehicles
• Willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors is essential
• Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
• Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
• Legal authorization to work in the United States of America

Preferred Skills:

• High school diploma or GED equivalent
• Two years or more of experience in the retail or sales industries
• Valid driver’s license
• Readiness to work both independently and in a team environment
• Capability to work at a fast pace
• Ability to effectively lead a team
• Strong verbal communication skills.
• Sales abilities
• Enthusiastic personality
• Stamina
• Ability to prioritize and plan work activities using time efficiently
• Management of multiple tasks and projects
• Ability to perform detail work with accuracy

Job Types: Full-time, Part-time

Pay: $36,000.00 - $60,000.00 per year

Expected hours: 40 – 52 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• 10 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive service: 5 years (Preferred)
• Tire service: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• Aftermarket Automotive: 5 years (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Rio Rancho, NM: Relocate before starting work (Required)

Work Location: In person