Customer Service Training Manager jobs in Alexandria, LA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Training Manager jobs

U
County Executive Director Training
  • US Farm Service Agency
  • Alexandria, LA FULL_TIME

  • Duties

    • Initial appointment is subject to satisfactory completion of training.
    • Applicants selected as County Executive Director in Training (CEDTs) must sign an agreement to accept training assignment wherever located within the state.
    • Each CEDT shall satisfactorily complete a minimum 52-week training program.
    • CEDT's who do not satisfactorily complete the required training shall be separated without prejudice.
    • The District Director, State Executive Director, State Committee, State Training Coordinator, State Office Specialist, and previous County Executive Director trainers will evaluate the trainee's performance at the end of the 52-week period.

    Requirements

    Conditions of Employment

    • You must be a US Citizen or US National.
    • Males born after 12/31/1959 must be Selective Service Registered or Exempt.
    • Must be a high school graduate or equivalent.
    • Must be 18 years of age or 17 years of age for high school graduates.
    • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
    • Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
    • Successful completion of one-year probationary period, if required.

    Qualifications

    Qualifications are in accordance with requirements in Handbook 27-PM.

    Applicants must meet all qualification and eligibility requirements by the closing date in the announcement, including the following specialized experience and/or education, as identified below:

    You may start at the CO-05 level if you have one of the following qualifications:
    • Four-year degree in an accredited business, college or university in any field in which high school graduation or the equivalent is a prerequisite: OR
    • One year of *specialized experience, equivalent to CO-4 or GS-4, applying office methods and procedures to provide clerical and limited technical support to any farm or agricultural program. OR
    • Combination of education and experience described above. Experience that shows your ability to perform progressively more complex, responsible, or difficult duties: and that shows your ability to learn the specific work of this position.
    You may start at the CO-07 level if you have one of the following qualifications:
    • Four-year degree in an accredited business, college or university in any field in which high school graduation or the equivalent is a prerequisite with a grade point average of at least 3.0 on a 4.0 point scale: OR
    • One year *specialized experience equivalent to grade CO-5 or GS-5 applying office methods and procedures to provide clerical and limited technical support to independently perform a full range of farm program processes. Experience that shows your ability to perform progressively more complex, responsible, or difficult duties: and that shows your ability to learn the specific work of this position. OR
    • Combination of education and experience described above.
    At CO-09, applicants must meet one of the following criteria in order to qualify for this position:
    • A Masters or equivalent graduate degree or two full academic years of progressively higher-level graduate education leading to such a degree from an accredited college or university: OR
    • One year *specialized experience equivalent to grade CO-7 or above or GS-7 or above applying office methods and procedures to provide clerical and limited technical support to independently perform a full range of farm program processes. Experience that shows your ability to perform progressively more complex, responsible, or difficult duties, and that shows your ability to learn the specific work of this position. Experience in providing program interpretation, and instruction for an agriculture program area or operational phases of farm loan programs. Such work experience included acquiring data and providing information to producers, farm loan borrowers and farming operations; writing summary reports; assisting staff with policy guidance; arranging and scheduling activities of subordinates to complete technical/clerical review: OR
    • One year supervisory experience: OR
    • A combination of education and experience as listed above.
    *Specialized Experience is described as: experience that equipped the applicant with the particular KSA's to perform successfully the duties of the position and is typically in or related to the work of the position being filled. To be creditable, specialized experience must have been equivalent to at least 1 year in the next lower grade level.

    Education

    College Transcript: If you are qualifying based on education, submit a copy of your college transcript that lists college courses detailing each course by the number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours and grade earned. You must submit with your application package evidence that any education completed in a foreign institution was appropriately accredited by an accredited body recognized by the Secretary of the U.S. Department of Education as equivalent to U.S. Education standards. You may submit an unofficial copy of the transcript at the initial phase of the application process; however, if selected, you will be required to submit official transcripts prior to entering on duty. Please refer to the "How to Apply" section for instructions on submitting the transcript. All transcripts must be in English or include an English translation.

    Additional information

    • Veterans preference does not apply since this position is being advertised under Title 7 authorities.
    • Relocation expenses are not authorized.
    • When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
    • This is a Title 7, Non-Federal, Non-Civil Service position.
    • This announcement may be used to fill one or more vacancies.
    • Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact: USDAs TARGET Center at 202-720-2600 (voice and TDD).
    • Optional - This position may be eligible to telework up to four (4) days per biweekly pay period (2 day per week) upon supervisory approval. This position may also be eligible for flexible work schedules in accordance with Department and Agency directives.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    All applicants will be considered on the basis of their education, experience, supervisory appraisal, training, awards and education as it relates to the qualification requirements and on the knowledge, skills, and abilities (KSA's) listed below.

    PLEASE READ THE FOLLOWING ELIGIBILITY QUESTIONS CAREFULLY. During the online application process, you will be asked to address the following items:
    • Describe your ability to plan work and make decisions independently. Be sure to include specific examples.
    • Describe your ability to identify and resolve problems. Be sure to include specific examples explaining the situation you encountered, the action you took, and the resolution you achieved.
    • Describe your ability to communicate in writing being sure to include specific examples.
    • Describe your ability to communicate orally being sure to include the type of audiences you have presented to, material covered, etc.
    • Describe your ability to supervise and lead people. Be sure to include specific examples including any supervisory or leadership roles you may have held.
    • Describe your knowledge of or experience in Agricultural practices and customs including details regarding how you obtained this knowledge.
    • Describe your customer service skills, and provide specific examples regarding various situations where you have utilized these skills.
    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on application documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

      • Resume that includes:
      1) Personal information such as name, address, contact information
      2) Education
      3) Detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; for current or previous Federal or FSA County employees, it should also include the title, Pay Plan, Series and Grade, Step and Salary for each work experience entry
      4) Other qualifications
      • For current or previous Federal or FSA County employees, you must attach a copy of your most recent Most Recent Notification of Personnel Action SF-50, SF-50B, (Most Recent Most recent non-award Notification of Personnel Action or equivalent showing position title, series, grade and salary.) or equivalent. Award SF-50 or SF-50B (or equivalent) will result in an ineligible rating.
      • Current USDA employees (both permanent and temporary) must submit your most recently completed annual performance appraisal/summary rating (dated within the last 18 months) which identifies the employee's official rating of record and is signed by the supervisor. If a performance appraisal/summary rating is not available, you must submit a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal/summary rating will result in an ineligible rating.
      • Former USDA employees (both permanent and temporary) must submit your latest annual performance appraisal/summary rating or a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal will result in an ineligible rating.
      If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

      If you are relying on your education to meet qualification requirements:

      Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

      Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    • How to Apply

      Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

      Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). If applying online poses a hardship, contact us at candace.fette@usda.gov well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing.

      This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.

      To begin, click "Apply Online" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.

      NOTE: Please verify that documents you are uploading from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable.

      Agency contact information

      Ronda Parham

      Phone

      (318)-473-7629

      Email

      Ronda.Parham@usda.gov

      Address

      Farm Service Agency - County Offices
      3737 Government Street
      Alexandria, LA 71302
      US

      Next steps

      Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account at USAJOBS account to check your application status.

      You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Equal Employment Opportunity (EEO) Policy
      • Reasonable accommodation policy
      • Financial suitability
      • Selective Service
      • New employee probationary period
      • Signature and false statements
      • Privacy Act
      • Social security number request

    Required Documents

    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

    • Resume that includes:
    1) Personal information such as name, address, contact information
    2) Education
    3) Detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; for current or previous Federal or FSA County employees, it should also include the title, Pay Plan, Series and Grade, Step and Salary for each work experience entry
    4) Other qualifications
    • For current or previous Federal or FSA County employees, you must attach a copy of your most recent Most Recent Notification of Personnel Action SF-50, SF-50B, (Most Recent Most recent non-award Notification of Personnel Action or equivalent showing position title, series, grade and salary.) or equivalent. Award SF-50 or SF-50B (or equivalent) will result in an ineligible rating.
    • Current USDA employees (both permanent and temporary) must submit your most recently completed annual performance appraisal/summary rating (dated within the last 18 months) which identifies the employee's official rating of record and is signed by the supervisor. If a performance appraisal/summary rating is not available, you must submit a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal/summary rating will result in an ineligible rating.
    • Former USDA employees (both permanent and temporary) must submit your latest annual performance appraisal/summary rating or a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal will result in an ineligible rating.
    If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


    Help

    This job is open to

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Clarification from the agency

    Open to all US Citizens and US Nationals.

  • 23 Days Ago
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C
Assistant Manager, Customer Service & Customer Field Services
  • City of Alexandria, LA
  • Alexandria, LA FULL_TIME
  • The purpose of this classification is to develop, monitor and review internal control procedures and to assist in managing, overseeing, and directing the daily operations of the customer service and c...
  • 23 Days Ago
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L
Manager In Training
  • LE_301 Hibbett Retail, Inc.
  • Vidalia, LA FULL_TIME
  • 00839 Vidalia, LA LE_301 Hibbett Retail, Inc. Job Title: Manager in Training Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Manager in Training is responsible for...
  • 4 Days Ago
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H
Manager in training
  • Hibbett Sports
  • Alexandria, LA FULL_TIME
  • 06164 Alexandria, LALE 303 City Gear, LLC Job Title : Manager in Training Department : Operations FLSA Status : Non-Exempt Reports To : Store Manager SUMMARY The Manager in Training is responsible for...
  • 1 Month Ago
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H
Manager in training
  • Hibbett Sports
  • Leesville, LA FULL_TIME
  • 00654 Leesville, LALE 301 Hibbett Retail, Inc. Job Title : Manager in Training Department : Operations FLSA Status : Non-Exempt Reports To : Store Manager SUMMARY The Manager in Training is responsibl...
  • 1 Month Ago
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A
MANAGER IN TRAINING
  • ASAP, INC
  • Alexandria, LA FULL_TIME
  • Responsibilities:We work along side the federal government-funded Lifeline Assistance Program and distribute free cell phones to underserved communities. We have experienced significant success in the...
  • 26 Days Ago
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0 Customer Service Training Manager jobs found in Alexandria, LA area

H
New Grad RN Ortho Trauma
  • Hiring Now!
  • Alexandria, LA
  • Description Introduction Do you want to join an organization that invests in you? At Rapides Regional Medical Center, yo...
  • 4/19/2024 12:00:00 AM
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K
KFC Restaurant General Manager
  • KFC
  • Alexandria, LA
  • Looking for a rewarding career in the fast-food industry? KBP Foods, a leading franchisee of KFC, is hiring a Restaurant...
  • 4/19/2024 12:00:00 AM
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H
Registered Nurse, Home Health Full Time
  • Humana Inc.
  • Alexandria, LA
  • Become a part of our caring community and help us put health first As a Home Health Registered Nurse, you will: * Provid...
  • 4/19/2024 12:00:00 AM
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Director of Institutional Research and Effectiveness
  • Louisiana State University
  • Alexandria, LA
  • About Us: Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level...
  • 4/17/2024 12:00:00 AM
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R
Infrastructure Internship (Concrete Industry)
  • Rinker Materials
  • Alexandria, LA
  • Job Description Job Description Why Join Our Team? Joining Rinker means becoming a part of a team that's committed to ma...
  • 4/17/2024 12:00:00 AM
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R
New Graduate RN PCU
  • Rapides Regional Medical Center
  • Alexandria, LA
  • Description Introduction Do you want to join an organization that invests in you? At Rapides Regional Medical Center, yo...
  • 4/16/2024 12:00:00 AM
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H
New Grad RN
  • Hiring Now!
  • Alexandria, LA
  • Description Introduction Do you want to join an organization that invests in you? At Rapides Regional Medical Center, yo...
  • 4/16/2024 12:00:00 AM
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H
New Graduate RN PCU
  • Hiring Now!
  • Alexandria, LA
  • Description Introduction Graduate Nurse GN New Grad Nurse Residency Rapides Regional Medical Center DAY and NIGHT Shifts...
  • 4/15/2024 12:00:00 AM
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About Alexandria, Louisiana

Alexandria is the ninth-largest city in the state of Louisiana and is the parish seat of Rapides Parish, Louisiana, United States. It lies on the south bank of the Red River in almost the exact geographic center of the state. It is the principal city of the Alexandria metropolitan area (population 153,922) which encompasses all of Rapides and Grant parishes. Its neighboring city is Pineville. In 2010, the population was 47,723, an increase of 3 percent from the 2000 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$75,408 to $114,183
Alexandria, Louisiana area prices
were up 1.2% from a year ago
View detail

What does a Customer Service Training Manager do?

Customer Service Training Manager in Alexandria, LA
The basic concept of customer service is to assist the people who are using or considering using your product.
December 26, 2019
Customer Service Training Manager in Altoona, PA
This is why it is imperative that businesses invest in quality customer service training programs.
February 24, 2020
Customer Service Training Manager in Brownsville, TX
Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business.
January 02, 2020