Customer Service Training Manager jobs in Amarillo, TX

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager in Training
  • Circle K
  • Tucumcari, NM FULL_TIME
  • Rocky Mountain BU - Region 07 - Market 05: 2624 S 1st St, Tucumcari, New Mexico 88401

    Availability - Shift/Days

    Flexible Availability


     


     

    Minimum Qualifications

    The minimum qualifications for a Store Manager are:

    • High School diploma or GED preferred.
    • Experience in retail sales preferred.
    • Experience to perform the essential duties, responsibilities and working in the conditions described below.
    • Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
    • Ability to supervise and manage the functions listed in the CSR and ASM job description.
    • Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
    • A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
    • Ability to communicate (orally and in writing) in English.
    • Perform other duties as assigned or delegated by his/her supervisor.

    ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS

    Leadership and Management

    • Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
    • Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards.
    • Maintain a professional and supportive image among subordinates and supervisor.
    • Schedule employees within Company guidelines to maximize customer service and maintain site image.
    • Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.

    Site Relationships

    • Develop positive and professional relationships with all suppliers.
    • Promote excellent service and resolve customer complaints in a timely, professional manner.
    • Promote and ensure a safe, positive public image within the neighboring community.

    Training and Development

    • Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
    • Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
    • Train all employees on safety procedures and promote safety awareness.

    Communication

    • Develop ways and means to ensure that all employees receive proper communication in a timely manner.
    • Establish periodic on-going communication meetings with all site employees and the Market Manager.

    Organizing and Planning

    • Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
    • Organize and maintain all site files and manuals.
    • Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
    • Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
    • Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.

    Financial

    • Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
    • Budget and forecast P&L lines, as well as understand and manage merchandise margins.
    • Safeguard and account for all money received and disbursed.
    • Perform all other financial analysis necessary to maximize sales and net profits.

    Working Conditions

    • Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
    • Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.
    • Be exposed to occasional noise.
    • Work with a minimum of direction and supervision.
    • At all times work as an effective manager, supervisor and leader.

    THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

    NOTE:  This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee.


     

    Circle K is an Equal Opportunity Employer.
    The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

    Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

    In English

    In Spanish

  • 1 Month Ago

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Manager in Training
  • Palm Beach Tan
  • Amarillo, TX FULL_TIME
  • OverviewWe are looking for outgoing, energetic, positive leaders to accurately represent our brand, create a positive salon environment, develop and train successful sales teams, provide our clients w...
  • 19 Days Ago

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Manager In Training
  • Friona Industries
  • Clayton, NM FULL_TIME
  • Friona IndustriesWith over 60 years of experience producing beef responsibly, Friona Industries is a trusted partner to packers, retailers, and consumers all over the world. With a capacity of 105,000...
  • 24 Days Ago

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Manager In Training
  • Friona Industries
  • Stratford, TX FULL_TIME
  • Friona IndustriesWith over 60 years of experience producing beef responsibly, Friona Industries is a trusted partner to packers, retailers, and consumers all over the world. With a capacity of 105,000...
  • 24 Days Ago

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Manager In Training
  • Friona Industries
  • Dumas, TX FULL_TIME
  • Friona IndustriesWith over 60 years of experience producing beef responsibly, Friona Industries is a trusted partner to packers, retailers, and consumers all over the world. With a capacity of 105,000...
  • 24 Days Ago

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Manager In Training
  • Friona Industries
  • Channing, TX FULL_TIME
  • Friona IndustriesWith over 60 years of experience producing beef responsibly, Friona Industries is a trusted partner to packers, retailers, and consumers all over the world. With a capacity of 105,000...
  • 24 Days Ago

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0 Customer Service Training Manager jobs found in Amarillo, TX area

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Field Install Trainer
  • Leaf Home
  • Amarillo, TX
  • At Leaf Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very ...
  • 5/6/2024 12:00:00 AM

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Valet Parking Attendant - Amarillo, TX
  • Parking Management Company
  • Amarillo, TX
  • Job Details Job Location Amarillo TX - Amarillo, TX Position Type Full Time / Part Time Education Level None Travel Perc...
  • 5/6/2024 12:00:00 AM

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Dir, Healthcare Services
  • Molina Healthcare
  • Amarillo, TX
  • JOB DESCRIPTION Job Summary Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team me...
  • 5/6/2024 12:00:00 AM

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Supv, Care Management
  • Molina Healthcare
  • Amarillo, TX
  • JOB DESCRIPTION Job Summary Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team me...
  • 5/6/2024 12:00:00 AM

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Mgr, Healthcare Services
  • Molina Healthcare
  • Amarillo, TX
  • JOB DESCRIPTION Job Summary Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team me...
  • 5/6/2024 12:00:00 AM

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Academic Tutor & Mentor (Entry Level, Paid, Full-time)
  • City Year
  • Amarillo, TX
  • Student success coach and mentor (entry level, paid, full-time) City Year AmeriCorps Member About City Year City Year, a...
  • 5/5/2024 12:00:00 AM

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Commit to Serve Your City Year! (Full Pay/Benefits Academic Mentor)
  • City Year
  • Amarillo, TX
  • Student success coach and mentor (entry level, paid, full-time) City Year AmeriCorps Member About City Year City Year, a...
  • 5/5/2024 12:00:00 AM

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Physical Therapy Supervisor
  • BrightStar Care of Lubbock
  • Amarillo, TX
  • As a Physical Therapist Supervisor, you will be responsible for evaluating pediatric through adult patients, establishin...
  • 5/5/2024 12:00:00 AM

Amarillo (/ˌæməˈrɪloʊ/ AM-ə-RIL-oh) is the 14th-most populous city in the state of Texas, United States. It is also the largest city in the Texas Panhandle, and the seat of Potter County. A portion of the city extends into Randall County. The estimated population was 199,826 as of 2017. The Amarillo metropolitan area has an estimated population of 276,020 in four counties as of 2017. The metro population is projected to surpass 310,000 in 2020. Amarillo, originally named Oneida, is situated in the Llano Estacado region. The availability of the railroad and freight service provided by the Fort ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$78,449 to $118,787
Amarillo, Texas area prices
were up 1.2% from a year ago

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