Customer Service Training Manager jobs in Ann Arbor, MI

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service - Self Storage Manager
  • Public Storage
  • Walled Lake, MI FULL_TIME
  • Company Description

    Public Storage is the self-storage industry leader and we are Hiring Now!

    Earn $15.00 Per Hour

    Our Benefits

    Total Rewards package available to our team:

    • We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
    • Employees become eligible for Full-time Benefits by working an average of 20 hours - Benefits include:
      • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
      • Company paid life, accidental death insurance, and exclusive vendor discounts
    • Mileage reimbursement is provided when traveling between properties or other work-related tasks
    • On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
    • Our Property Managers have the opportunity to earn performance-based bonuses!

    Job Description

    • Our Property Managers get to work independently at multiple locations; spending time both inside and outside
    • We assess customer storage needs and make suggestions, including selling packing and moving supplies
    • Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
    • Auditing cash drawers and making bank deposits are part of the daily business
    • We help keep our customers current with payments and make reminder and collection calls when required

    Physical Requirements:

    • Ability to transport lift/move items weighing up to 35 pounds
    • Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
    • Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

    Qualifications

    • Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
    • Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) 

    Additional Information

    More about Us!

    Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

    Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!

  • 1 Day Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Wixom, MI FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $15.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 1 Day Ago

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Assistant Customer Service Manager (632)
  • The Kroger Company
  • Novi, MI FULL_TIME
  • Position Summary:Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the departme...
  • 3 Days Ago

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Fitness Club Customer Service Manager
  • Snap Fitness
  • Jackson, MI PART_TIME
  • Snap Fitness is seeking an energetic part-time Club Staff Member to join our team. The right candidate will have a passion for fitness; desire to motivate others; a fun, upbeat attitude; and be at lea...
  • 4 Days Ago

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Assistant Customer Service Manager(729)
  • The Kroger Company
  • Commerce, MI FULL_TIME
  • Position Summary:Create an outstanding customer experience through exceptional service.Establish and maintain a safe and clean environment that encourages our customers to return.Assist the department...
  • 7 Days Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Saline, MI FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $15.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 11 Days Ago

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0 Customer Service Training Manager jobs found in Ann Arbor, MI area

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Child Life Specialist Senior/Intermediate
  • University Of Michigan
  • Ann Arbor, MI
  • Summary The Child & Family Life department at C.S. Mott Children's Hospital is seeking a self-motivated, confident and e...
  • 3/29/2024 12:00:00 AM

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Area Health and Wellness Coordinator
  • Bickford of Canton
  • Canton, MI
  • Bickford of Canton - Join our DYNAMIC team at Bickford Senior Living as a Area Health & Wellness Coordinator! The Area H...
  • 3/29/2024 12:00:00 AM

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Adjunct Faculty - Pastry Chef
  • Henry Ford College, MI
  • Dearborn, MI
  • Salary: $51.81 - $56.28 Hourly Location : Dearborn, MI Job Type: Adjunct Faculty Job Number: 202200215 Division: Culinar...
  • 3/29/2024 12:00:00 AM

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Adjunct Faculty - Graduate (Plymouth)
  • Moody Bible Institute
  • Plymouth, MI
  • Provide instruction in assigned class(es) in accordance with applicable administrative policies and procedures, establis...
  • 3/28/2024 12:00:00 AM

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Superintendent
  • Autokiniton
  • Clinton, MI
  • Job Description We Are AUTOKINITON Superintendent AUTOKINITON is a Michigan-based automotive company delivering operatio...
  • 3/28/2024 12:00:00 AM

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Apprentice Jeweler - Signet Jewelers - West Oaks II - Novi, MI
  • Signet Jewelers
  • Novi, MI
  • We have many opportunities available on our other career site pages. Click here to link to our careers page! Join our Fi...
  • 3/28/2024 12:00:00 AM

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Audiology IOM Fellow (Term-Limited)
  • University Of Michigan
  • Ann Arbor, MI
  • How to Apply A cover letter is required for consideration for this position and should be attached as the first page of ...
  • 3/27/2024 12:00:00 AM

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Air Traffic Control Instructor at D21
  • SAIC
  • Detroit, MI
  • Description ATTN FERS RETIREES: Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contra...
  • 3/26/2024 12:00:00 AM

Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. The 2010 census recorded its population to be 113,934, making it the sixth largest city in Michigan. Ann Arbor is home to the University of Michigan. The university significantly shapes Ann Arbor's economy as it employs about 30,000 workers, including about 12,000 in the medical center. The city's economy is also centered on high technology, with several companies drawn to the area by the university's research and development infrastructure. Ann Arbor was founded in 1824, named for wives of the village'...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$88,547 to $134,076
Ann Arbor, Michigan area prices
were up 1.3% from a year ago

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