Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
*****Up to $5000 Signing Bonus***** (Certain Conditions Apply)
Manager Job Description:
Lead a team of sales professionals to achieving personal and location goals.
Summary of Responsibilities:
*Sets the pace, goals, and standards for location
*Coaches and trains the sales team to deliver exceptional customer experiences
*Recruits and hires high performing team
*Delivers consistent results
*Maintains consistent store operational and appearance standards
*Supports customer service team to solve customer issues.
Required Experience:
Proven track record of leading high performing teams.
Ability to display personal sales skills
Microsoft Office
Benefits:
Excellent Bonus Program
Medical, dental, vision, life insurance, and disability benefits
Paid vacation
401(k) plan with match
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Experience:
Work Location: In person
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