Customer Service Training Manager jobs in Baltimore, MD

Location: Belcamp, MD and Abingdon, MD

Job Title: Customer Care Representative

This position is responsible for supporting the Customer Service Team in the Sales Order Management process. This entry level position that will focus on providing support, where needed, to achieve improved process flow through all steps of order entry. Interface with internal and external customers.

·65% - 70% Order Management: Learn and understand the products and customers/markets by interacting with the senior CSRs and plant personnel. Responsible for helping to process high volume orders. Use provided tools efficiently, understands the order process and identifies areas of concern. Familiar with the major contacts in all departments to facilitate handling of problem orders with the correct personnel. Notifies CS Manager and requests assistance when needed for order fulfillment.

10%- 20% Resolving Issues: Report situations to CS Manager during hours of operation. Frequently recommends, initiates, identifies gaps, and suggests improvements to CS Manager.

·5%- Training: Actively participates in all required training as appropriate for learning new products, processes, reports, process changes, and other required education in this role. Training may include a variety of product, process or other required or recommended courses.

10% - Additional Activities: Perform additional business specific related activities as directed by Manager or Supervisor to support sales and distribution processes and offer learning opportunites that will be required for advancement. May include (in time): Excel reports / database updates.

Context and environment

Daily functions are conducted in accordance with Company Policies and Procedures, Federal, State and Local Legal, Tax, Health, Safety and Environmental Guidelines/Regulations. Supports and complies with all regulatory and internal requirements. Trusted to operate within any general customer service compliance guidelines and within the guidelines of the Company Code of Ethics/Conduct.

Required Education/Qualifications /Work experience

· High School Diploma or GED. Bachelor’s degree is a plus but not required.

· 0-2 years of relevant customer service experience.
Familiar with Microsoft applications: Word, Excel and Power Point.

· Strong problem solving, communication and organization skills.

· Customer Order processing in an enterprise system

· Team Player---Crucial to success in this position

Demonstrated Competencies

·Existing or new employee who possesses the skills to quickly gain the confidence of peers, staff and customers. Maintains on-going relationship with the Customer Service Manager, CS Reps and all departments in the plants. Consistently meets requirements for execution of daily tasks.

Communicates effectively both verbally and in writing and is able to identify, with minimal supervisor involvement, the best methods of communication to utilize in various customer and internal team scenarios. Proactively listens to, takes steps to understand and responds to requests from CS team mates and staff from other departments as it relates to their position.

Exercises good judgment autonomously on general tasks by evaluating the impact of decisions on the customers and the organization. With time, have the ability to recommend processes to improve service issues related to customers and or business processes. Seeks counsel of Customer Service Manager and others for more difficult or complex situations.

·C&A Services is a manufactoring company and as such, all employees are expected to learn and champion Company’s safety culture, exhibit personal safety and, as it pertains to this role, learn about products and execute daily work tasks to ensure product safety. Attends required safety training and meetings, and actively contributes to upholding our safety culture by living our safety values.

Job Type: Full-time

Pay: $37,000.00 - $43,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Ability to Relocate:

• Belcamp, MD 21017: Relocate before starting work (Required)

Work Location: In person