Customer Service Training Manager jobs in Battle Creek, MI

About the job Customer Service Manager

Seeking a Customer Service Management Maestro for a Leading Automotive Supplier

• $95,000
• Relocation
• Hastings

Are you a champion of exceptional customer service, ready to lead with a servants heart and a strategic mind? Join my client's team, a trailblazer in the automotive supply chain sector based in Hastings , and elevate your career to new heights.

The Opportunity : You will spearhead the customer service department, ensuring your team excels in delivering top-tier service and support.

With your leadership, the team will thrive on efficiency, professionalism, and continuous improvement, making every customer interaction outstanding.

Your Mission :

• Recruit, train, and mentor a cadre of customer service professionals, instilling a culture of excellence and growth.
• Strategize team schedules and workloads to ensure a seamless service experience for customers.
• Conduct insightful performance evaluations, guide disciplinary actions, and drive your team's professional development.
• Enhance customer service protocols and practices, ensuring alignment with the company's high standards.
• Proactively address and resolve customer issues, maintaining a calm and professional demeanor.
• Lead by example, fostering an environment where innovative solutions and a customer-centric approach are paramount.

What It Takes :

• A proven track record in management and leadership, with a knack for nurturing talent and a commitment to servant leadership.
• Stellar communication skills, both verbal and written, are non-negotiable.
• A strategic thinker, adept at problem-solving and passionate about team development.
• In-depth knowledge of customer service principles and a history of implementing effective service strategies.
• An organized, detail-oriented approach, coupled with proficiency in MS Office Suite, LN, Bon, PLM systems (preferred).
• Educational background : A Bachelors degree is desirable, alongside at least three years of leadership experience in customer service.

Why Make the Move? My client doesn't just offer a job; they offer a career pathway in an environment where your skills are valued and your professional growth is a priority.

This is an opportunity to align with a company that not only meets but exceeds customer expectations through innovation, quality, and a dynamic team culture.

Elevate your career and make a real impact in a role where your leadership will shape the future of customer service excellence.

Apply now to be the driving force behind a leading team in the automotive supply industry.

Last updated : 2024-04-23